Rancho Cordova Consulting Services for Network Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Rancho Cordova
Progent's consulting support for network service firms in Rancho Cordova California allows you to offer your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless extension of your regular network support group. This can help you grow your revenue, fill out your service portfolio, create happy clients, and increase your bottom line.

Progent's roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as transparent supplements to the support groups of some of the country's largest IT service businesses. Progent's range of expertise allows you to widen the scope of your IT service practice, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network support firm with two decades of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an efficient Help Desk. But modern ticketing systems are not just costly to acquire and staff, but also difficult to set up and manage. Small or niche IT service providers seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow you to increase your physical and virtual support volume, the range of technical issues your company can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

• Progent's remote desktop support group provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
• Standard service hours are 5am to 7pm PST, five days per week.
• Extended support is available at additional cost.
• Optional on-premises support in major metro areas is offered across the US at extra cost.
• You retain full control of your customers and invoicing.
• Your clients enter incident reports by means of your own branded Internet portal, an 800 phone number, or by directing an email to your designated email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows your support team to become a single source for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills at your own pace without having to say no to opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your in-house support group, responding to your management, and invoices you instead of your customer.
• By-the-Minute Billing: Progent bills by the minute to minimize expenses.
• Detailed Documentation: Progent uses an advanced reporting system to make sure all services delivered are thoroughly documented. This enables your IT support organization to shift service assignments to internal personnel once you have sufficient staff and appropriate skill sets.

• Safely Expand Your IT Support Practice: You can easily and safely accept more jobs beyond your main fields of excellence and serve additional territories without exposure to the risks involved with increasing your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more services to more customers using your own company name.
• Flesh Out Your Services Catalog: Progent offers world-class expertise in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT service business.
• Fast Problem Escalation: With a large team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Keep Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
• Remote Technical Support Experts: For 20 years, Progent has provided remote IT support from Call Center services to advanced consulting. Efficient online service saves money while delivering quick results.
• Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Rancho Cordova, California Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Rancho Cordova, California organizations a wide array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Program for Network Service Organizations in Rancho Cordova, California
For more details about Progent's consulting program for network service firms in Rancho Cordova, California, call 1-800-993-9400 or refer to Contact Progent.