Immediate Remote Help for Raleigh North Carolina Networks
Urgent Online Support for Raleigh SystemsFor companies located in Raleigh North Carolina, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to solve most information system issues quickly. This reduces immediate expenses because service calls use up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where quick solutions manage to turn into large invoices. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and field-proven methodologies that promote the maximum level of efficiency for online help and repair for information networks of all sizes. Progent's remote service group can link to your company's network without violating corporate security.

Progent's proven customer support database system maintains thorough histories for all support that Progent's clients have received. Progent's authorized engineers have access to the records of all help rendered to every client by any Progent consultant. This history of trouble tickets and resolutions is stored as a readily exploitable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online service experts can determine the most efficient solutions quickly.

Online technical support services offered by Progent to companies in Raleigh North Carolina include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. The ProSight line of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without becoming an obstacle. For an affordable and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your designated IT management personnel and your Progent consultant so emerging issues can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your in-house network support organization. Client access to the Service Desk, provision of support services, problem escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the service database are cohesive whether incidents are taken care of by your corporate network support staff, by Progent, or both. You have complete versatility to extend or reduce your share of support activity as required. Progent takes care of initial installation and provisioning of the professional services automation software plus documentation, validation and training. For details about ProSight Co-Managed Support, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology consultants gives your clients in Raleigh North Carolina immediate communication with an efficient technical support resource with years of experience offering phone consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a solid driver of business efficiency, and Progent's aim is to fix rather than simply document IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff offers remote professional engineering support and education in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Raleigh North Carolina remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive and automated. By exposing looming trouble spots before they evolve into crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on a mix of OS platforms.
How Your Raleigh Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Raleigh North Carolina, Progent's phone-based network support engineers can provide effective and economical system support the moment your company needs it. Over 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Raleigh business works with a regular independent consultant or maintains a full time IT staff that know how to deal with day-to-day network problems, Progent's Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Raleigh North Carolina
Progent's remote technical help services allow your Raleigh company to enjoy the advantages of on-call, world-class network support without the cost of maintaining an in-house IT organization. Your network will derive added strategic worth by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Raleigh North Carolina, nearby network support providers, whether made up of freelance consultants or an in-house maintenance staff, can deal with the majority of technical problems. However, IT crises might spring up when local support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support people. In these cases, Progent's online support professionals give you a convenient, quick, and affordable way to supplement your regular help and to transfer valuable information to improve your capability to handle future problems in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance consultants. Although freelance service people carry smaller overhead than big service organizations and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an emergency. As your company expands, system unavailability and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system is always available.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically start with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such poorly built systems need careful analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a network architecture that can provide the solid foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses require advice and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to each client. The discipline of documenting and organizing support activity results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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