UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small companies in Raleigh North Carolina, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional value because they have the real-world background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.

Progent's pricing policy for remote support is structured to get the most out of your network support investment. Progent bills per minute for phone assistance, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for handling technical issues quickly results in your company saving cash.

Progent's Remote Technical Support Tools
Over time, Progent has refined a set of optimized technologies and proven processes which ensure the highest level of effectiveness for remote help and repair for small company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the engineers of Progent's remote service group to interface to your computer system remotely without compromising corporate security.

Progent's powerful service reporting application includes extensive histories of the support that Progent's clients have received. Progent's team service personnel have access to the specifics of all help delivered to each customer by every consultant. This database of issues and responses is structured as a readily retrievable support knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to come up with the most efficient solutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Raleigh North Carolina or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote consulting professionals offer certified skills in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to address practically any crisis likely to crop up in a small or midsize business information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-operating system environments, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online services available from Progent to small businesses in Raleigh include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide array of computer technology including network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to current MS Windows or Linux environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer urgent remote assistance for troubleshooting problems within UNIX/Linux systems powered by popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and validates an individual's technical skills at the master level. Cisco CCIEs can resolve the most intractable issues surrounding network design, integration, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise permits them to solve the most complex problems quickly. In many instances, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent help for complex network problems that are impacting business efficiency but are beyond the scope of your local network support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via the latest on-line support tools in order to provide fast, secure, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote support engineers can provide computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support services such as Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a full range of remote desktop support services including Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Engineers
  Progent's qualified CISM and CISSP network security engineers offer a range of system protection services to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to clean up quickly after a damaging penetration. Security solutions available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; establishing safe techniques for remote and mobile communication; securing your email system from spam and DHA attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Call Center Expertise
  Progent's Help Desk support alternatives for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who lack the budget to build and maintain an internal Help Desk but who want fast access to an effective Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging problems to high-level engineers.

  Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or revamping your current one, evaluating or customizing Call Center application software to address the special demands of your corporation, or adding temporary online staff to supplement your existing Help Desk Call Center group to deal with high-demand events like software transitions, major updates, or installing brand new business software.

  Progent's Help Desk team of seasoned network experts offers your workers in Raleigh North Carolina instant contact with an effective support group with substantial background providing telephone-based support and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a significant driver of company efficiency, and Progent's goal is to resolve rather than merely track technical issues.

• Applications Services: Training, Programming, and Integration
  Progent's Applications Experts staff provides online advanced engineering expertise and education in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. For more information concerning Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can support the artistic facets of Macintosh systems by offering remote consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or setting up an audio/video post production facility.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Raleigh North Carolina remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT support is proactive rather than reactive. By spotting looming issues before they cause full-scale emergencies, automated monitoring can avoid disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.