Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Raleigh organization to pick the right technologies and follow leading practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can help Raleigh, North Caroline organizations to succeed with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed to support a remote workforce can be particularly challenging if you must manage a combination of personal hardware such as PCs and notebooks, routers, and wireless APs from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering remote support for both legacy and current technologies in virtual office solutions enables you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:

  • VPN technology allows you to establish a secure connection for authenticated at-home workers to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your at-home workers to utilize Cisco's popular AnyConnect software for secure VPN connections for a wide selection of endpoint devices including Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and use a remote computer's desktop. This technology provides network managers substantial control over the computing ecosystem of telecommuters and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewall services. Progent can provide expert online consulting for setting up home routers from all major vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by the whole family and guests, are commonly used by at-home employees to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can assist you to mitigate these problems by providing services like Cisco Aironet integration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti wireless access point integration help.
  • Internet access methods impact the speed and reliability of connections between at-home workers and the company data center. Business-critical applications may require redundant Internet connections in case the normal connection breaks. Progent offers guidance for picking service providers, choosing appropriate service packages, and integrating fault-tolerant Internet connections. See Internet access solutions.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Raleigh, North Caroline organization, call 1-800-993-9400 or visit Contact Progent.