Enlarging your remote workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Raleigh organization to select the right tools and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent offers support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Raleigh, North Caroline companies to with any facet of creating a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A sudden, organization-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of online IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, enter details, and upload screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your company to supplement your existing Help Desk team by splitting delivery of Support Desk support seamlessly between your in-house support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution based on the leading professional services automation tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class technical support to your telecommuters, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Raleigh, North Caroline company, phone 1-800-993-9400 or refer to Contact Progent.