In addition to providing rapid access to top-tier network consultants and subject matter experts to help Raleigh, North Caroline businesses to resolve specific technical issues or longer-term initiatives, Progent can provide temporary supplemental staffing to deal with more generalized services such as desktop support, IT administration, and Help Desk services. Temporary staffing makes it possible for businesses to deal with expected or unplanned surges in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, site moves, technology migration, business process changes like telecommuting, disaster response, seasonal variations, or new regulations. Short-term IT staff augmentation can also fill gaps caused by the absence of in-house IT personnel due to scheduled vacations, health issues, resignation, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services offer businesses the ability to react to surges in demand for IT personnel without being saddled with the expense and hassle that come with reviewing and hiring professional IT help and without the burden of adding to your in-house staff size.

Key aspects of Progent's temporary supplemental staffing services include:

  • Rapid access to seasoned IT professionals
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your in-house IT team
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
  • Strong working relationship with a world-class, full-service source for network expertise
Progent's Shared Help Desk Program
Progent's shared Call Center service is a proven flexible staff expansion alternative that enables IT groups to share the work of Call Center support seamlessly between their in-house IT staff and Progent's nationwide pool of technical support experts. Working as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center service is a joint service alternative based on by the leading group PSA tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT expertise for organizations across the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Raleigh, North Caroline Companies
Progent's veteran team of certified consultants offers Raleigh, North Caroline businesses a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term IT Staffing for Raleigh, North Caroline Organizations
To find out more details about Progent's temporary supplemental staffing services for Raleigh, North Caroline organizations, call 800-993-9400 or visit Contact Progent.