Wireless Support

Consulting Support Services for BlackBerry Technology
BlackBerry wireless smartphones were at one time among the most popular solutions for maintaining anytime-anywhere access to email, calendars, web programs, and other vital business information. Progent can provide Raleigh, North Carolina businesses the expertise of BlackBerry-premier consultants who can assist companies to maintain their BlackBerry deployments or transition efficiently to a modern smartphone solution.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the norm for organizations of any size, effective integration and maintenance of BlackBerry technology has become more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses often turn to outside support firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry environments economically and effectively, doing away with the need for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery model, provides small businesses a budget-friendly alternative for integrating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist you with SQL Server 2019 integration support, SQL Server 2016 management support, and Microsoft Exchange Server setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined management tools so you can track and support BlackBerry devices throughout your company, recommend security policies that are right for your business, customize mobile applications, and ensure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Technical Help for BlackBerry BES Server
BlackBerry BES Server streamlines administration and maintenance of BlackBerry smartphones, providing a centralized platform for controlling critical jobs like device deployment, updates, and deactivation and providing a strong foundation for data protection and high availability. BlackBerry Enterprise Server supports transparent communication between Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows wireless synchronization.

BES Server includes a wealth of data protection capabilities beginning with advanced data encryption of information transmitted between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows great flexibility in adjusting degrees of security to match the special requirements of your mobile network. Progent's BlackBerry authorized consultants can assist your company to choose powerful security features and enable them remotely. Examples of these over-the-air selectable security settings include:

• Disable a BlackBerry device
• Erase data from a missing or stolen BlackBerry device
• Lock out Bluetooth
• Activate internal defenses against malicious attacks

BlackBerry BES Server also provides flexibility in selecting mechanisms to keep mobile users from loading or running unsafe or prohibited code. Progent can assist you to choose blocking processes like:

• Specify precisely which applications are allowed on the device
• Prevent external programs from allocating persistent storage on the smartphone
• Select what resources external programs can access on the device
• Limit the kinds of connections external software running on the device can establish
• Prevent all third-party applications from being installed or executed on the device

Progent's Remote BlackBerry-premier Technical Support is Fast and Economical
For businesses in Raleigh, North Carolina who want fast and affordable access to a certified BlackBerry support professional, Progent provides efficient online assistance from a seasoned support team who have delivered IT solutions to companies in every state in the United States. (See Progent's client testimonials.)

Remote consulting services avoids travel expense and lets engineers resolve problems quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry technologies and can provide expert help in fields including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant network architecture for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and remove BlackBerry device clients on Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and IM, implement access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements analysis, solution design, installation strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a wireless system that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry BES Server, help you to determine which administration model and physical components meet your requirements, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software editions, processors and mass storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry expert can help your company to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about professional assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.