Low-cost Computer Help from Microsoft certified Consultants for Companies in Pueblo, CO
By offering professional know-how whenever you require it, making available in-depth expertise for critical applications, offering innovative services such as virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and cut service costs. Progent appreciates that information system security, dependability, and efficiency are just as important to small businesses as to large enterprises but that small companies don't have the leverage to invest heavily in information networks and in-house support groups. Progent's basic competitive advantage is that no IT support firm can equal Progent's ability to deliver the network support your business needs when you require it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service personnel. This can save money and minimize technical risks for big projects such as software programming, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also provide access to certified experts to help your business to plan and implement a sensible cloud strategy.

Main Technical Areas Supported by Progent for Office Networks in Pueblo, Colorado
Progent offers the services of certified consultants for all facets of information technology deployed in small organizations. Products and technologies supported by Progent include:

Support Delivery Options Available for Pueblo, Colorado Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, and network administration. Progent's paradigm for providing network support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Support Mechanism promotes fast support, comprehensive activity records, reliable follow-up, and strict cost control across a range of IT service delivery modes that include remote troubleshooting, in-person support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of IT problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to deliver small companies the optimal solution: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application developers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security consulting, fault tolerant network engineering, virtual server strategies, plus integration, programming and training for small business programs including accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including site moves and major system migrations, longer term projects like customizing a legacy MRP system to a modern MS Dynamics or Dynamics 365 package, database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size businesses to design, set up and debug the network infrastructure for a remote workforce. Areas of network infrastructure where Progent's experts can provide support include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connections. For information about Progent's network infrastructure expertise for telecommuters, refer to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only provides the highest degree of availability and expandability but that is in addition easy for clients to migrate to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the software in the customer's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting support to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Pueblo, Colorado Businesses
Progent's staff size, depth of information technology skill, and experience with corporate IT support allow small companies to sidestep the problems associated with excessive reliance on thinly staffed service firms or freelance engineers.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, small companies sometimes depend heavily on freelance engineers. Although individual support providers have lower expenses than more substantial IT service firms and can afford to bill nominally smaller rates, they are sometimes unable to respond quickly to urgent situations. If a freelance engineer is busy with another client, ill, on vacation, or in class, the lack of replacement staff may force your company to go without help in case of an emergency. As your company grows, system downtime or problems with line-of-business applications become more costly. The dollars you believed you were conserving on a freelancer can disappear quickly because of lower productivity. In addition, when independent engineers confront new technologies, the unavailability of a large engineering team to depend on for help forces them to train in place while your company winds up with the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated Information Technology Issues
    The majority of smaller service organizations or independent engineers who concentrate on small business network consulting may excel at providing routine fixes but don't have the seasoning to deal cost-effectively with complicated network environments that have mixed operating systems, numerous sites, Voice over IP implementations, remote workers, interconnected accounting and operational applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive group of experts can be valuable to your company because enterprise environments are by nature complicated, integration issues demand thorough understanding of in numerous technical areas, and achieving a high level of robustness, availability, and security requires industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies typically start with a network cobbled together on a tight budget. Without a strong basis, a series of improvised fixes often get piled onto of a weak foundation. As a business evolves, reliability and scalability problems can hinder the productivity of the business. Such networks require thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that can act as the reliable basis to meet current business needs and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Vendors
    Small businesses need guidance and education to work through an ever more complicated maze of IT alternatives offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to align consulting support with the genuine interests of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected technology rather than being based on the true needs of a customer.

Get in Touch with Progent
In case your Pueblo, Colorado business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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