Provo, UT Online Help from World-class Computer Network Troubleshooting Professionals
Progent's computer support services can deliver your Provo, UT business cost-effective and reliable support from enterprise-class technical professionals. By delivering network consulting service when you need it, providing advanced knowledge for vital technologies, delivering unique support such as automated network monitoring, and billing only for services you receive, Progent offers your Provo, Utah company an economical option for maximizing the business value of small-scale business information systems. Whether you have an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations to create and manage a reliable and secure information network and to have quick availability of the seasoned help usually restricted to businesses who can set up a sizeable internal IT group.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network service personnel. Co-sourcing can cut costs and help meet schedules for big projects such as software development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to design and implement your cloud strategy.

Core Technologies Serviced by Progent for Office Networks in Provo, Utah
Progent provides the services of accredited consultants for all aspects of network technology found in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Provo, Utah Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough service records, dependable follow-up, and tight expense monitoring for an array of IT support delivery alternatives that include remote troubleshooting, onsite support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's network consultants makes it possible to handle the majority of network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time clients to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's online computer support services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: hands-on service professionals when you need them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, network protection engineering, fault tolerant it system consulting, virtualization solutions, plus integration, programming and training for business applications such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office relocations and major software upgrades, longer term initiatives such as upgrading an older MRP system to a modern MS Dynamics or Dynamics 365 solution, relational database application development and administration services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services such as data restoration and malware cleanup.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can help small and mid-size businesses to design, deploy and troubleshoot the network infrastructure needed to support telecommuters. Aspects of infrastructure for which Progent's experts offer support include safe and efficient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi LAN planning and implementation, and reliable Internet connectivity. For information about Progent's network infrastructure expertise for teleworkers, visit infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's production servers in an environment that not only provides the top degree of availability and extensibility but that is also convenient for customers to transfer to another support provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow small businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the mixed- OS and loosely standardized networks common with smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Provo, Utah Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT support enable small companies to avoid the pitfalls related to excessive dependence on thinly staffed service firms or individual engineers.

Working with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT support, smaller businesses sometimes rely heavily on independent consultants. Although freelance support engineers have lower overhead than more substantial IT service firms and can typically bill apparently smaller fees, individuals are occasionally too overworked to respond quickly to critical problems. If an independent engineer is occupied with another client, sick, on travelling, or in training, the lack of replacement personnel may require your company to go without assistance in case of a crisis. The more your company expands, network unavailability or difficulties with line-of-business applications get more costly. The dollars you believed you were saving on a freelancer can be eaten up fast due to lower productivity. Also, when freelance consultants confront new problems, the unavailability of a large engineering team to fall back on for advice forces them to train with the meter running while your business winds up footing the costs for their ongoing education.

  • Have Access to Experts in Complex Network Solutions
    Many smaller support firms or independent engineers who concentrate on small business IT support may excel at delivering connect-the-dots solutions but don't have the background to work efficiently with complicated IT configurations that have mixed platforms, multiple locations, VoIP systems, remote clients, interconnected accounting and analytical applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large group of specialists can benefit your company because enterprise networks are by nature complicated, integration problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and protection requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Without a solid architecture, a series of band-aid fixes commonly get tossed onto of a weak structure. As a company grows, reliability and expandability issues can obstruct the productivity of the business. Such networks need thorough assessment, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that will provide the reliable basis to meet current business requirements and ease future expansion.

  • Team with Solution Finders, Not Product Vendors
    Small companies need guidance and education to navigate through an increasingly complicated maze of IT alternatives available for accelerating growth and improving productivity. Businesses do not need a network engineer or service firm that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align consulting support with the real interests of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual needs of a client.

Get in Touch with Progent
If your Provo, Utah business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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