Onsite and Remote Network Consulting

Fast Online Troubleshooting for Porto Alegre Rio Grande do Sul IT Networks
For companies in Porto Alegre Rio Grande do Sul, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online support experts offer exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most network issues rapidly. Efficient support lowers immediate expenses since service calls use up fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves even more with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical online support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor repairs manage to turn into large invoices. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which permit the maximum degree of effectiveness for online consulting and repair for IT systems of any size. Progent's remote service group can communicate with your network remotely without breaching corporate security.

Progent's advanced technical support database system includes comprehensive documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the details of services provided to every client by any Progent consultant. This database of anomalies and responses is structured as a readily accessible internal database that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting experts can find the most efficient solutions promptly.

Remote support services available from Progent to companies in Porto Alegre Rio Grande do Sul include:

• Authorized MS Windows Experts
  Progent's Microsoft-premier online support engineers offer computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad range of platform support including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, Microsoft Exchange 2019/SE Server deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, Microsoft Access Application Development, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of affordable PC desktop services to help you company to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and validates a consultant's networking knowledge at the expert level. CCIEs can deal with the most complex challenges associated with network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to fix problems quickly. In typical cases, less qualified service providers can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of sophisticated remote troubleshooting technology to perform quick, safe, and economical analysis and repair.

  Progent's Cisco CCIEs offer help for all of Cisco's top-selling family of connectivity products by offering services such as:

  • ASA Next Generation Firewalls with Firepower Configuration and Troubleshooting
  • Cisco Routers Consulting Expertise
  • Catalyst Switches Consulting and Support Services
  • Cisco Nexus Switches Configuration and Maintenance Expertise
  • Meraki MS Switches Deployment Expertise
  • Cisco Aironet APs Design Services
  • Cisco Wireless Controllers Experts
  • Cisco Meraki Wireless Access Points Deployment Services
  • Cisco Unified Communications Manager (CallManager) Integration
  • Cisco Voice over IP Phones and IP Video Phones Consulting and Wireless VoIP Phone Configuration
  • Cisco VPN and Security Engineering Assistance
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to guide organizations to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware expert can assist businesses to locate and quarantine infected devices and protect clean assets from being penetrated. If your Porto Alegre system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Services
  Progent's ransomware recovery experts can assist your Porto Alegre organization to reconstruct an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of IT security experts have the broad range of skills required to rebuild all vital facets of a compromised system quickly and with minimal data loss. To find out more, visit Progent's ransomware removal and operational restoration expertise.

• CISM and CISSP Premier Network Security Engineers
  Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to clean up quickly following a damaging penetration. Security support services offered by Progent include: in depth information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide expert online consulting to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a DR solution based on VMware SRM.

  Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad range of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

  Major Linux platforms for which Progent offers expertise include:
  — RedHat Linux
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the necessary monitoring and management for you, so your network expands readily without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT group can be your complete technology safety net. Basic packages include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing tools for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT management staff and your Progent technical consultant so potential problems can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of real-time and in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity via a device that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To learn more about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.

• ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
  Progent's Co-managed Service Desk offers a smooth extension of your core network support organization. User access to the Help Desk, provision of support services, issue escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your internal support organization, by Progent, or both. You have complete versatility to extend or reduce your share of technical support work as required. Progent takes care of startup installation and onboarding of the professional services automation software as well as workflow documentation, validation and education. To find out more about ProSight Shared Support, see ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide businesses of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:

• Help Desk Call Center Services
  Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

  Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Help Desk Call Center software to meet the unique demands of your company, or providing temporary online personnel to reinforce your in-house Help Desk Call Center group to deal with unusually busy scenarios like software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk team of veteran network professionals offers your customers in Porto Alegre Rio Grande do Sul immediate communication with a reliable support resource with extensive experience offering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of company success, and Progent's aim is to solve instead of simply track IT issues.

• Applications Support: Training, Development, and Problem Solving
  Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Services.

• Centralized and Streamlined Administration of Hybrid Cloud Networks
  Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

• Remote Hybrid Network Monitoring and Reporting Services
  Progent offers organizations in Porto Alegre Rio Grande do Sul online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into downtime, system monitoring can ward off disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that support a variety of operating systems.

Even if your Porto Alegre organization works with a local independent support technician or maintains an in-house IT staff that know how to handle common network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address unexpected system crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Porto Alegre Rio Grande do Sul
Progent's remote network troubleshooting services enable your Porto Alegre company to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming more available, efficient, and protected. Benefits to your business include:

• Convenient remote expansion of your on-site IT resources
  With most organizations in Porto Alegre Rio Grande do Sul, local computer service providers, whether made up of independent consultants or an in-house IT staff, can solve typical network issues. On the other hand, major troubles might occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support people. In these instances, Progent's online support professionals offer an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful information to increase your capability to deal with future issues in-house.

• Less Dependence on Individual Consultants
  For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller overhead than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system remains up and running.

• Build a Solid Foundation for Smooth Expansion
  Companies typically start with an information architecture implemented on a modest budget. Without a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. Such badly built systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system infrastructure able to offer the stable foundation to handle vital business requirements and simplify downstream growth.

• Work with Solution Providers Instead of Product Vendors
  Smaller businesses need advice and technical training to negotiate an increasingly complex maze of product options available for promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is motivated to resell a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the front lines of IT support, executing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

• Automated Network Monitoring with MS Operations Manager
  Progent is one of the only support companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.