UNIX, Linux, Sun Solaris, Mac OS X Consulting

For small and midsize businesses located in Porto Alegre Rio Grande do Sul, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated tools to solve most network issues quickly. Efficient support lowers immediate costs since service calls take up fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's pricing policy for remote help is structured to maximize the impact of your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where fast repairs somehow turn into large bills. Progent's skill at handling problems quickly translates into your business saving money.

Progent's Remote Support Technologies
Over the years, Progent has developed an array of customized tools and proven methodologies which ensure the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to communicate with your company's computer system remotely without breaching corporate security.

Progent's powerful technical support database application stores detailed histories of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent customer by any Progent consultant. This archive of anomalies and fixes is stored as a readily retrievable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft permit access to other vast support databases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting specialists can find optimal resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Porto Alegre Rio Grande do Sul or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's phone-based support experts offer credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's consultants to manage practically any problem likely to take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-operating system networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services Offered by Progent to clients in Porto Alegre include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy management, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.

  Progent's UNIX and Linux consultants can offer emergency phone-based help for troubleshooting anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco CCIE certification is the top accreditation for network professionals, and validates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most intractable problems occurring in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their broad expertise allows them to resolve the most intractable problems rapidly. In common cases, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate help for severe network infrastructure problems that are hurting business efficiency but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE engineers can connect to your environment by means of state-of-the-art remote support tools to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified remote service professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help you with a wide range of technology support services including Microsoft Windows Server 2022 planning and migration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide array of online desktop services such as Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help you to recover quickly after a damaging penetration. Security solutions available from Progent include: in depth network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing safe mechanisms for remote and mobile access; guarding your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Call Center service options for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are designed for smaller businesses who don't have the resources to support an internal Call Center but who want fast response from a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

  Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or enhancing your current one, evaluating or enhancing Help Desk Call Center application software to meet the special demands of your corporation, or adding temporary online staff to reinforce your in-house Call Center team during high-demand events such as software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk team of seasoned network professionals provides your customers in Porto Alegre Rio Grande do Sul quick access to a large support group with years of experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a crucial contributor to business efficiency, and Progent's target is to fix and not simply report IT issues.

• Business Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Consulting Team offers phone-based professional engineering support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and Office Excel. To read additional information concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac consultants can promote the artistic elements of Apple Mac environments by delivering phone-based help support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or establishing an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent can provide businesses in Porto Alegre Rio Grande do Sul remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting potential issues before they result in full-scale emergencies, remote monitoring can avoid inconvenient and costly service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of OS platforms.