Fast Online Technical Support for Portland Oregon Networks
Urgent Phone Technical Support for Portland NetworksFor companies located in Portland Oregon, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they possess the practical background and have access to the advanced technology needed to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful in environments that depend on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where fast fixes somehow end up as substantial invoices. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-tested processes that ensure the highest degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent's online support team can communicate with your network remotely without violating corporate security.

Progent's proven technical support reporting system includes comprehensive records of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of all help rendered to each Progent client by every consultant. This database of anomalies and fixes is structured as an easily retrievable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other vast support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine optimal resolutions quickly.

Remote technical services available from Progent to companies in Portland Oregon include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight suite of outsourced network management services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent takes care of the necessary monitoring and management for you, so your network expands easily without holding you back. For a low and predictable monthly subscription, Progent's full-service IT group can be your complete technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your designated IT management staff and your Progent technical consultant so emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth management reporting tools designed to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, and VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. To learn more about Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your internal IT support organization. User interaction with the Help Desk, delivery of support, problem escalation, ticket creation and tracking, efficiency measurement, and management of the service database are cohesive whether incidents are taken care of by your internal IT support organization, by Progent's team, or both. Your business has complete flexibility to expand or shrink your part of support work as required. Progent provides initial deployment and onboarding of the professional services PSA software plus workflow documentation, testing and education. To find out more about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your established organization, identifying or customizing Help Desk Call Center software to meet the particular requirements of your company, or providing temporary phone support personnel to work with your internal Help Desk Call Center group to handle demanding situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned network consultants offers your computer users in Portland Oregon fast contact with an effective support resource with extensive experience delivering phone support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a key driver of company success, and Progent's intent is to fix and not simply document technical problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Portland Oregon online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your environment so that your computer support is proactive and automated. By spotting possible issues before they expand into crashes, remote monitoring can avoid stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of OS platforms.
How Your Portland Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Portland Oregon, Progent's phone-based network support engineers can deliver effective and cost-effective IT help the moment your business has to have it. More than 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Portland office works with a local independent support technician or maintains a full time organization that know how to handle common network issues, Progent's Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to fix sudden system emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Portland Oregon
Progent's remote support services enable your Portland business to realize the benefits of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will derive added business worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    With most organizations in Portland Oregon, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical network problems. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these instances, Progent's online service experts offer a convenient, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable knowledge to improve your ability to handle future problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses commonly rely on independent freelance service providers. While freelance consultants have less overhead than larger consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may require your company to go without help during an emergency. As your business grows, network downtime and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Companies often start with an information architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such poorly designed systems require proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complicated array of technology options available for accelerating business growth and improving efficiency. These companies hardly need a network engineer who is attempting to resell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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