UNIX and Linux Phone-based Technical Support for

For small and midsize companies located in Portland Oregon, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support services offer exceptional leverage because they have the practical experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since solutions require a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast fixes somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly translates into your company spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of customized technologies and field-tested processes that promote the maximum degree of effectiveness for remote engineering help and repair for small company computer systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your company's system without breaching corporate security.

Progent's advanced service database system keeps extensive histories for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of all help delivered to each Progent customer by any consultant. This history of trouble tickets and resolutions is organized as a conveniently retrievable proprietary database that permits Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can find the best resolutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Portland Oregon or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based consulting experts have advanced credentials in a comprehensive set of disciplines. This wide range of technical skills allows Progent's consultants to address practically any crisis likely to take place in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To help companies with mixed-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services available from Progent to customers in Portland include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of information technology including network architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.

  Progent's UNIX and Linux consultants can offer urgent online help for resolving problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs can handle the most stubborn issues associated with network planning, installation, management, security, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide exceptional value since their deep experience enables them to solve the most intractable problems quickly. In typical cases, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes. Few service organizations make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get immediate assistance for complex network infrastructure issues that are lowering worker productivity but are outside the experience of your ordinary computer support resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of sophisticated remote support tools in order to provide fast, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

• Authorized MS Windows Support
  Progent's Microsoft-premier online service experts offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad range of platform support including Windows Server 2022 planning and migration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of online desktop support and troubleshooting services including Windows 11 migration and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified System Security Engineers
  Progent's certified CISSP and ISSAP security consultants offer a range of security services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly after a serious breach. Security support services available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building secure techniques for off-site and mobile communication; guarding your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

• Call Center Expertise
  Progent's Help Desk Call Center support programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who lack the budget to create an internal Call Center but who need quick response from an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, selecting or customizing Call Center software products to handle the unique requirements of your company, or providing temporary online staff to reinforce your internal Help Desk Call Center group during unusually busy situations like software transitions, major updates, or rolling out new business software.

  Progent's Call Center staff of seasoned information technology professionals gives your customers in Portland Oregon instant access to a dependable support group with substantial experience providing phone support and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to business success, and Progent's intent is to solve rather than just track IT issues.

• Applications Support: Education, Custom Programming, and Troubleshooting
  Progent's Applications Experts Team offers phone-based advanced consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and MS Office Excel. To read more about Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Apple Mac experts can nurture the artistic elements of Macintosh environments by delivering remote help support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio or video or establishing an audio/video production lab.

  Remote Network Monitoring Services
  Progent offers companies in Portland Oregon online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they evolve into downtime, automated monitoring can ward off disruptive and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a mix of platforms.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.