Expanding your at-home workforce can have a major impact on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Portland organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Portland, Oregon organizations to succeed with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide switchover to a from-home business model, which could be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive network of online technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their active tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your company to augment your existing Support Desk staff by splitting delivery of Help Desk services transparently between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can help your company to deliver world-class IT support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Portland, Oregon business, phone 1-800-993-9400 or go to Contact Progent.