Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Consultant
Ransomware needs time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff may be slower to recognize a breach and are least able to mount a quick and coordinated response. The more lateral progress ransomware is able to achieve inside a victim's network, the longer it takes to recover core operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist businesses in the Portland area to locate and quarantine infected devices and protect undamaged resources from being penetrated.
If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Portland
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any available system restores. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate files and hackers demand an extra settlement for not posting this data on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.
The restoration process after a ransomware penetration involves several distinct stages, the majority of which can proceed concurrently if the recovery team has enough people with the required experience.
- Quarantine: This time-critical initial response involves blocking the lateral progress of the attack across your IT system. The more time a ransomware attack is allowed to run unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine processes consist of cutting off infected endpoint devices from the rest of network to block the contagion, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the IT system to a minimal acceptable level of functionality with the least delay. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and secure remote access. Progent's ransomware recovery team uses advanced collaboration tools to organize the multi-faceted recovery effort. Progent understands the importance of working quickly, continuously, and in unison with a client's management and IT staff to prioritize activity and to put essential services on line again as quickly as feasible.
- Data recovery: The effort required to restore data impacted by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work could be required to locate clean data. For example, non-encrypted OST files may exist on staff PCs and laptops that were not connected during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
- Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the same AV technology deployed by many of the world's largest corporations such as Walmart, Visa, and NASDAQ. By providing real-time malware blocking, detection, mitigation, restoration and analysis in one integrated platform, Progent's ProSight ASM reduces total cost of ownership, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and using the decryption tool; debugging failed files; creating a clean environment; mapping and reconnecting datastores to match exactly their pre-encryption state; and restoring physical and virtual devices and services.
- Forensics: This process is aimed at learning the ransomware attack's progress throughout the network from start to finish. This audit trail of how a ransomware assault travelled within the network helps your IT staff to evaluate the impact and uncovers gaps in security policies or work habits that should be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is commonly assigned a high priority by the insurance provider. Because forensics can be time consuming, it is critical that other important recovery processes like operational resumption are pursued concurrently. Progent has an extensive roster of information technology and cybersecurity experts with the skills needed to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises IT services throughout the U.S. for more than 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP applications. This scope of expertise allows Progent to salvage and integrate the surviving pieces of your information system after a ransomware attack and reconstruct them quickly into a viable network. Progent has collaborated with leading insurance carriers including Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Portland
For ransomware recovery services in the Portland area, phone Progent at 800-462-8800 or go to Contact Progent.