Portland Specialists for IT Service Companies

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Portland
Progent's consulting support for IT service firms in Portland Oregon enables you to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent extension of your in-house network services group. This can help you add to your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent adjuncts to the IT groups of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is a network consulting firm with two decades of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT support organizations rarely have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations an economical way to keep their own branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the diversity of technical issues your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

• Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
• Normal support times are from 5am to 7pm PST, five days per week.
• Extended support is available at additional cost.
• Optional on-premises support in major metro areas is available throughout the US at additional cost.
• You retain full control of your customers and billing.
• Your customers submit service requests via your own branded web portal, an 800 number, or by sending a message to your dedicated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to act as a single source for practically all technical expertise your customers may require. You can build your staff and strategic IT skills at your own pace without having to decline opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, responding to your management, and bills your firm rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Detailed Service Reporting: Progent utilizes an advanced documentation system to ensure that all IT services performed are fully described. This allows you to shift account assignments to internal personnel when you have sufficient people and relevant skill sets.

• Safely Expand Your Service Business: You can easily and safely accept additional jobs beyond your main fields of excellence and open new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients under your own company name.
• Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT support business.
• Fast Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
• Make Your Clients Happy: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient online service cuts costs while delivering fast solutions.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Portland, Oregon Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Portland, Oregon businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Support for IT Service Firms in Portland, Oregon
To learn additional details about Progent's reseller program for IT service firms in Portland, Oregon, call 1-800-993-9400 or refer to Contact Progent.