Wireless Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most popular products for achieving location-independent access to messaging, calendars, web programs, and other critical business data. Progent offers Portland, Oregon businesses the expertise of BlackBerry-premier experts who can assist organizations to manage their BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the sophistication of small company networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the norm for businesses of any size, effective integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To handle areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small organizations often turn to outside consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry environments economically and efficiently, doing away with the necessity for an internal BlackBerry solutions specialist and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small businesses an affordable solution for integrating BlackBerry products productively into their information network.

Progent's consultants can assist your company with SQL Server 2019 integration and development support, SQL Server 2016 management consulting, and Exchange Server setup so that your database and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined administration utilities to enable you to track and support BlackBerry devices throughout your company, define security policies that make sense for your company, develop custom mobile applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be restored quickly and thoroughly.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.

Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry wireless handsets, providing a centralized solution for handling critical tasks like smartphone installation, upgrades, and retirement while also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Groupwise, or Lotus email servers and BlackBerry users and allows wireless synchronization.

BlackBerry Enterprise Server offers a wealth of security capabilities starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard. BES Server also allows great flexibility in adjusting levels of security to match the special requirements of your company's environment. Progent's BlackBerry certified consultants can assist your company to select powerful security functions and enable them remotely. Samples of these over-the-air selectable security settings are:

• Lock down a smartphone
• Wipe data from a missing or stolen BlackBerry smartphone
• Disable Bluetooth
• Activate internal defenses against malicious attacks

BES Server also provides versatility in determining mechanisms to keep users from loading or running unsafe or prohibited code. Progent can help you to select blocking processes like:

• List precisely which programs are allowed on the device
• Block external applications from using non-volatile memory on the device
• Select which functions external software can use on the device
• Limit the types of connections external applications running on the device can establish
• Prevent all third-party programs from being loaded or run on the BlackBerry smartphone

Progent's Remote BlackBerry-premier Support is Quick and Economical
For businesses in Portland, Oregon who require fast and economical access to an authorized RIM BlackBerry consultant, Progent delivers efficient remote assistance from a veteran network support staff who have provided IT solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Online support avoids travel costs and lets engineers resolve problems rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and offer professional support in fields such as resolving synchronization issues, configuring BlackBerry Enterprise Server, and creating a secure, fault-tolerant network architecture for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to perform common technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, changing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist your business to troubleshoot a wide array of issues concerning synchronization, device recognition, email consistency, web access, wireless connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online support for small business IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs at a minimum and, by handling issues quickly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, implementing over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to use management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange Server.

Call or Email Progent to Get Support from a BlackBerry-Qualified Professional
In order to ask Progent about professional expertise for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.