Immediate, Low-cost Online Network Assistance for Pompano Beach, Florida Small Businesses
For more than two decades, Progent has focused on delivering world-quality IT support services to customers who have small-business IT budgets. Progent has built a unique support solution that includes a low-overhead, seamless virtual office network, sophisticated remote troubleshooting technology, a large pool of engineers accredited in a wide range of IT practice areas, a Call Center operational structure that maximizes efficiency and ensures follow-up, a worldwide team of on-line troubleshooting experts, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your internal network service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application development, business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of certified experts to assist your company to plan and implement your cloud strategy.

Popular Technologies Serviced by Progent's Consultants for Businesses in Pompano Beach, Florida
Progent's national team of industry certified consultants provides help for all aspects of network technology used by organizations of any size. Practice areas served by Progent in and around Pompano Beach include:

Support Delivery Options for Pompano Beach, Florida Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Service Mechanism ensures rapid response, thorough service records, reliable follow-through, and tight expense monitoring for an array of IT service delivery modes that include online troubleshooting, in-person help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online computer support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: hands-on service technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more about how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest products, network protection engineering, high availability network design, virtual server solutions, plus integration, customization and training for small business programs such as accounting, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, longer term projects such as customizing an older ERP platform to a modern MS Dynamics or Dynamics 365 solution, database software programming and administration services, and web design, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus cleanup.

  • Infrastructure Expertise for Teleworkers
    Progent can help small and mid-size companies to plan, implement and debug the infrastructure for teleworkers. Areas of infrastructure for which Progent's experts can provide support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and deployment, and reliable Internet access. For details about Progent's infrastructure support services for remote workers, go to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition convenient for customers to migrate to a different service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can handle the multi- platform and loosely standardized networks common with small companies, and retains control of the software in the client's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can help with complex security programs like SIEM solutions to help enterprises meet business standards and government regulations for network information protection and reporting.

The scope and depth of Progent's consulting team offer a unique set of advantages to clients trying to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for solving real-world network problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major bills for fast fixes. Another advantage of by-the-minute pricing is that you won't be inclined to allow minor issues to stay unaddressed until they become big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every consultant to each client. The discipline of documenting and organizing support records results in more effective service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

Contact Progent
In case your Pompano Beach, Florida business needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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