Fast, Low-cost Online Computer Network Help for Pomona, California Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to clients with small-company budgets. Progent has developed a powerful service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated remote repair tools, a large pool of engineers certified in a broad range of technical disciplines, a Call Center operational model that maximizes efficiency and ensures follow-up, a global team of remote support professionals, in-person support options for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network problems in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing services to add to the technical skills of your internal IT support staff. This can reduce expenses and minimize technical risks for big projects such as software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to design and execute a sensible cloud strategy.

Core Practice Areas Serviced by Progent for Businesses in Pomona, California
Progent provides the services of accredited consultants for all facets of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Pomona, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for providing computer support is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, consistent follow-through, and strict cost monitoring for a range of network service delivery alternatives that include online troubleshooting, in-person help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the expense or time loss of on-premises service calls. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online computer support services.

  • Onsite Service
    Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person support professionals when you need them as well as the remote help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment products, network security engineering, high availability it system engineering, virtual server strategies, plus configuration, customization and support for small business applications such as accounting, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office relocations and major software migrations, extended initiatives such as customizing an older ERP platform to a modern MS Dynamics 365 package, database software development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can help small and medium-size businesses to plan, deploy and troubleshoot the infrastructure for work-from-home employees. Aspects of network infrastructure for which Progent's consultants offer support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN design and implementation, and robust Internet connectivity. For details about Progent's infrastructure consulting expertise for teleworkers, go to network infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of dependability and expandability but that is also convenient for clients to migrate to another service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online consulting services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of network products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory mandates for IT information protection and reporting.

The breadth and size of Progent's consulting staff bring a unique set of benefits to companies wishing to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad range of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This means that you get not just world-class technical help, but also a support engineer with proven approaches for solving actual network problems efficiently. Read more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with big bills for quick fixes. An additional benefit of granular pricing is that clients will be less tempted to permit less critical problems to stay unaddressed until they become major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to every client. The discipline of detailing and archiving support activity results in more efficient service and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Pomona, California company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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