Fast Remote Technical Support for Pleasanton California Computer Systems
Immediate Phone Help for Pleasanton NetworksFor businesses located in Pleasanton California, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you receive. Unlike many online service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast repairs manage to turn into major bills. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized technologies and field-proven processes which permit the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent's Technical Response Center can communicate with your network remotely without breaching corporate security.

Progent's proven customer support reporting system maintains thorough records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the details of support provided to every customer by any Progent engineer. This archive of anomalies and resolutions is stored as a readily retrievable proprietary knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' internal engineering staff so Progent's remote consulting specialists are able to determine the most efficient resolutions in the least time.

Online services available from Progent to clients in Pleasanton California include:

ProSight Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent handles the daily monitoring and management for you, so your network expands readily without holding you back. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Basic plans include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT management staff and your assigned Progent consultant so potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow transparent backup and rapid restoration of important files/folders, applications, images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this added form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Help Desk Service provides a seamless supplement to your in-house support group. User access to the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are consistent regardless of whether issues are taken care of by your corporate IT support resources, by Progent's team, or by a combination. Your business has complete flexibility to expand or shrink your part of support activity as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services PSA software plus workflow documentation, validation and training. For details about ProSight Shared Call Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or improving your existing organization, selecting or enhancing Help Desk software to address the particular needs of your company, or providing temporary online staff to work with your in-house Help Desk group during high-demand scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned network experts gives your computer users in Pleasanton California immediate access to a reliable network service resource with extensive experience offering telephone-based support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a key contributor to company success, and Progent's target is to solve and not just record network problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides online professional consulting expertise and training in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Pleasanton California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to fit your business so your IT maintenance is proactive and automated. By exposing emerging issues before they cause downtime, remote monitoring can minimize inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a variety of platforms.
How Your Pleasanton Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Pleasanton California, Progent's phone-based network support engineers are ready to provide effective and economical system help the moment your organization has to have it. Over 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Pleasanton organization works with a local freelance support technician or maintains an in-house organization that can handle the majority of network problems, Progent's Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to resolve sudden network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Pleasanton California
Progent's online network troubleshooting services allow your Pleasanton company to realize the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most companies in Pleasanton California, local network service providers, whether represented by outside consultants or an in-house IT staff, can resolve typical technical problems. On the other hand, serious problems may occur when your regular resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local service people. In these cases, Progent's online service specialists offer a convenient, fast, and budget-friendly solution to supplement your local help and to transfer useful knowledge to increase your ability to resolve future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants have less overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your business to go without help during an IT crisis. As your company grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your network remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often begin with an information architecture implemented on a modest budget. Without a proper framework, slap-dash repairs can get piled onto a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These poorly built environments need proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture able to provide the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations need advice and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and improving productivity. These companies do not need a network consultant who is attempting to resell a certain vendor's technology. IT support and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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