Affordable Network Troubleshooting from Microsoft premier Professionals for Businesses in Pleasanton, CA
By delivering world-class know-how whenever you need it, providing in-depth expertise for key business applications, offering high-value services like virtual server hosting, billing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent allows you to increase the competitive value of your It system and reduce support costs. Progent recognizes that network protection, dependability, and efficiency are just as important to small businesses as to major corporations but that small organizations lack the economy of scale to spend aggressively in computer networks and in-house service groups. Progent's fundamental value proposition is that no IT consulting organization can match Progent's ability to provide the network support expertise your business requires whenever you need it and at prices you can justify.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service team. This can cut costs and help meet schedules for major projects such as application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Key IT Areas Serviced by Progent for Office Networks in Pleasanton, California
Progent's nationwide team of certified engineers provides assistance for all aspects of information systems used by businesses of all sizes. Technologies supported by Progent in and around Pleasanton include:

Service Delivery Alternatives for Pleasanton, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity documentation, dependable follow-through, and tight cost control for a range of IT service delivery options that include remote troubleshooting, onsite help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can help clients to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve most IT issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to deliver small companies the optimal solution: in-person support technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems. For details, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero penetration test platform, company-wide network protection engineering, non-stop network design, virtual server solutions, plus configuration, customization and training for small business software such as financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-time projects such as office moves and major software upgrades, longer term initiatives such as upgrading a legacy ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, relational database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can help small and mid-size companies to plan, set up and debug the infrastructure to support telecommuters. Aspects of network infrastructure for which Progent's experts offer assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and implementation, and robust Internet connections. For details about Progent's infrastructure consulting expertise for telecommuters, visit infrastructure consulting services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for clients to migrate to another support firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system support, and network administration while achieving world-class reliability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Pleasanton, California Businesses
Progent's size, breadth of technical skill, and experience with corporate IT support allow small companies to sidestep the pitfalls related to excessive dependence on thinly staffed support firms or independent consultants.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network services, small businesses sometimes rely excessively on individual engineers. Though freelance service engineers have lower expenses than larger IT service firms and can afford to bill nominally smaller rates, individuals are often too overworked to respond rapidly to urgent problems. If an independent engineer is busy with different customer, sick, on travelling, or in training, the lack of replacement staff may force your company to wait for help during an emergency. The more your company expands, network unavailability or difficulties with critical applications get more costly. The money you thought you were saving on an independent consultant can disappear fast because of lost productivity. In addition, when independent engineers encounter new technologies, the unavailability of a large consulting team to depend on for assistance requires them to learn with the meter running while your business winds up with the costs for their ongoing education.

  • Have Access to Expertise in Complex Network Solutions
    The majority of smaller service firms or independent engineers who concentrate on small business network consulting may excel at providing routine solutions but lack the background to deal cost-effectively with complicated network infrastructures with a variety of platforms, numerous offices, VoIP systems, remote clients, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's large group of experts can benefit your company because enterprise environments are inherently complex, support problems demand in-depth understanding of in numerous technical areas, and reaching an acceptable degree of robustness, availability, and security requires industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small companies often start with a network implemented on a tight budget. Lacking a proper architecture, a series of improvised fixes commonly get thrown on top of a tenuous structure. As a company evolves, stability and scalability problems can obstruct the success of the organization. These networks need proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to a network environment that will act as the reliable basis to meet current business needs and support downstream growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses need guidance and education to navigate through an ever more complicated maze of technology options available for enabling growth and enhancing productivity. Businesses do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This allows Progent to match consulting support services with the real needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the actual requirements of a client.

How to Contact Progent
If your Pleasanton, California business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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