UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for

For small and midsize companies located in Pleasanton California, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's online support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for remote help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where fast repairs somehow end up as substantial tabs. Progent's skill at disposing of technical issues quickly translates into your company saving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an arsenal of customized technologies and field-proven methodologies which permit the highest level of efficiency for remote help and troubleshooting for small and midsize business IT systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's Technical Response Center to link to your company's system without breaching corporate security.

Progent's proprietary service database system stores detailed documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each Progent client by every consultant. This database of problems and responses is structured as a readily searchable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional massive support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to find optimal solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Pleasanton California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's online consulting professionals offer credentials in a comprehensive array of products and technologies. This wide range of capability enables Progent's engineers to tackle virtually any problem that may crop up in a small company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.

To help customers with multi-OS environments, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services provided by Progent to small businesses in Pleasanton include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of information technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving problems affecting UNIX/Linux networks powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs can handle even the most intractable problems occurring in network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value since their depth of expertise enables them to fix the most intractable problems rapidly. In many instances, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support firms make CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive immediate help for complex network infrastructure problems that are lowering business productivity but are beyond the experience of your regular network support resources. Progent's CCIE consultants can connect to your network by means of the latest on-line troubleshooting tools in order to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.

• Certified Windows Support
  Progent's Microsoft-premier online service professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad range of platform support services including Windows Server 2022 solution design and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials cloud integration.

  Progent also can deliver a broad range of remote desktop consulting and support services including Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's certified CISM and CISSP security consultants can provide a variety of security services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recuperate quickly after a serious breach. Security solutions available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

• Help Desk Support
  Progent's Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the budget to support an in-house Call Center but who need quick response from an efficient Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.

  Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or customizing Call Center application software to handle the unique demands of your corporation, or providing temporary online personnel to supplement your existing Help Desk Call Center resources to deal with high-demand events such as software transitions, mass updates, or installing brand new business software.

  Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Pleasanton California fast communication with a dependable network service group with substantial background offering telephone-based consulting and online diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a significant enabler of company performance, and Progent's goal is to solve rather than just record IT problems.

• Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Consulting Team offers remote and in-depth consulting support and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and MS Excel. To learn more information concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac consultants can promote the creative facets of Apple Mac systems by offering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio or video or establishing an audio/video post production facility.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Pleasanton California online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive and automated. By exposing looming trouble spots before they grow into network outages, remote monitoring can minimize disruptive and expensive service failures. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate multiple operating systems.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.