Fast Online Support for Pleasanton California Networks
Fast Phone Support for Pleasanton NetworksFor businesses in Pleasanton California, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced tools required to resolve most information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you receive. In contrast to many remote support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and proven processes that promote the maximum level of efficiency for remote help and troubleshooting for information networks of any size. Progent's Technical Response Center can interface to your system without violating network security.

Progent's proven service database system stores comprehensive histories for the service that Progent's clients have received. Progent's team engineers have access to the details of assistance provided to each Progent customer by any Progent consultant. This history of problems and repairs is organized as a conveniently accessible support knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts are able to arrive at the most efficient solutions promptly.

Online support services offered by Progent to companies in Pleasanton California include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT staff and your Progent consultant so potential problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and rapid recovery of vital files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected application and give your password you are asked to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your internal support team. User access to the Service Desk, provision of technical assistance, escalation, ticket creation and updates, efficiency measurement, and management of the service database are consistent regardless of whether issues are resolved by your corporate IT support group, by Progent's team, or by a combination. You have complete versatility to extend or reduce your part of IT support activity as circumstances demand. Progent takes care of startup installation and onboarding of the professional services automation software as well as workflow documentation, validation and training. To learn more about ProSight Shared Call Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or revamping your current one, identifying or modifying Call Center software to meet the particular demands of your company, or providing temporary online personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology experts provides your customers in Pleasanton California rapid access to a large technical support resource with substantial experience offering phone consulting and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a solid contributor to company success, and Progent's intent is to fix and not merely track network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based professional engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Pleasanton California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so your IT support is proactive and automated. By detecting potential problems before they cause network outages, automated monitoring can avoid disruptive and costly service failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of operating systems.
How Your Pleasanton Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Pleasanton California, Progent's online network support specialists can deliver effective and economical system support the moment your business requires it. More than 20 years of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve IT problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Pleasanton office relies on a local freelance support technician or employs a full time organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Pleasanton California
Progent's remote network troubleshooting services enable your Pleasanton company to enjoy the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most businesses in Pleasanton California, nearby network service providers, whether represented by outside consultants or a full-time maintenance staff, can deal with typical technical problems. On the other hand, IT crises sometimes occur when local support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these situations, Progent's online service specialists offer a convenient, fast, and economical solution to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller companies commonly rely on independent freelance service providers. While independent service people have less internal costs than big support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your business expands, system downtime and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to insure your network stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get piled onto a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the organization. Such poorly designed systems require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet current business requirements and ease future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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