Mobile Consulting Services

Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most successful solutions for maintaining location-independent connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Pleasanton, California companies the expertise of BlackBerry-certified consultants who can assist organizations to manage existing BlackBerry environments or transition smoothly to a current mobile platform.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for businesses of any size, effective deployment and support of BlackBerry solutions has grown more challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations often resort to outside consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and repair BlackBerry-based solutions economically and efficiently, dispensing with the necessity for an internal BlackBerry technology specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's proven online support capabilities, gives small businesses an affordable solution for incorporating BlackBerry technology productively into their information network.

Progent's engineers can assist your company with SQL Server 2019 integration and development consulting, SQL Server 2016 migration support, and Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to track and control BlackBerry devices across your company, recommend security policies that make sense for your company, develop custom mobile applications, and make sure that your network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing large groups of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Microsoft Exchange, Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted in wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a wide selection of key management jobs ranging from smartphone deployment and updates to mobile security and high availability.

Progent's BlackBerry-premier consultants can show you how to utilize BlackBerry BES Server to do routine tasks like:

• Deploy and manage applications
• Schedule smartphone, application, and policy updates
• Update BlackBerry smartphone firmware remotely
• Control user configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-premier consultants can also help you to utilize BlackBerry BES Server to implement important tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

• Install and manage BES Server's fault-tolerant architecture based on virtual servers
• Deploy BlackBerry devices remotely
• Establish custom administration roles
• Monitor and analyze the overall health of your system

Professional BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available online to provide expert technical help to businesses in the Pleasanton region or anywhere in California. Progent's seasoned remote technical support team has helped IT organizations solve computer problems and cut support expenses in every state in the U.S. and built a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers remote consulting support for a wide array of issues related to RIM BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving mobile security. Important BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can also help your company to resolve a wide array of problems associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, PC software installation, and Desktop Redirector.

As a top innovator in providing countrywide remote help for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support expenses low and, by resolving issues quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry consultants can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and delete BlackBerry device users on Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, control Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs analysis, system architecture, installation strategy and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to design a mobile wireless solution that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, assist you to decide which administration model and physical components match your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software editions, processors and storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to perform network-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
In order to get in touch with Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.