Fast Online Technical Support for Plano Texas Networks
Urgent Remote Help for Plano NetworksFor companies in Plano Texas, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they have the real-world experience and have access to the advanced tools needed to solve most network issues quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is especially important in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick repairs somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-proven methodologies which ensure the highest level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent's remote service group can connect to your system remotely without violating network security.

Progent's sophisticated technical support database application maintains extensive histories describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to each Progent client by any Progent engineer. This archive of issues and repairs is stored as a conveniently retrievable support database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft open up additional extensive support databases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to determine optimal solutions in the least time.

Online support services available from Progent to businesses in Plano Texas include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your system expands easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by offering tools for performing common time-consuming tasks. These include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT staff and your assigned Progent consultant so emerging problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of critical files, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your corporate IT support group. Client interaction with the Service Desk, provision of support, issue escalation, trouble ticket generation and updates, efficiency measurement, and management of the service database are consistent whether incidents are taken care of by your internal support resources, by Progent, or by a combination. Your business has complete flexibility to expand or shrink your part of IT support activity as required. Progent takes care of initial installation and onboarding of the professional services automation software as well as workflow documentation, testing and training. For details about ProSight Shared Call Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or enhancing your established organization, identifying or enhancing Help Desk software products to meet the special demands of your business, or providing temporary online personnel to work with your existing Call Center team to deal with high-demand situations such as software transitions, major updates, or installing new applications.

    Progent's Call Center team of experienced network professionals gives your customers in Plano Texas fast communication with an efficient support resource with substantial background providing phone consulting and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a key enabler of business efficiency, and Progent's aim is to solve rather than simply report technical problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online professional consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To read more information about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Plano Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your business so that your IT support is proactive and automated. By spotting potential issues before they expand into downtime, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a variety of operating systems.
How Your Plano Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Plano Texas, Progent's phone-based network support engineers are ready to deliver effective and affordable IT help the instant your organization has to have it. More than 20 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve network problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Plano office relies on a local independent consultant or employs a full time organization that can deal with ordinary computer problems, Progent's Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address unexpected system crises or particularly complex integration problems.

Features of Progent's Remote Computer Services for Plano Texas
Progent's online support, remote repair, network security consulting, and network management services offer companies in Plano Texas the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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