UNIX, Linux, Sun Solaris, Mac OS X Remote Support Services for

For small and midsize businesses in Plano Texas, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online support services offer exceptional leverage because they have the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces immediate costs because solutions take up a smaller number of chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling problems quickly translates into your business conserving cash.

Progent's Online Support Tools
Over the years, Progent has developed an array of optimized technologies and field-proven processes which promote the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's sophisticated customer support reporting application includes comprehensive records of the support that Progent's customers have received. Progent's team service personnel have access to the details of services delivered to each Progent client by any Progent consultant. This history of issues and solutions is organized as an easily retrievable support database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft permit access to other massive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to find the most efficient solutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Plano Texas or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote support professionals offer certified skills in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to manage practically any emergency likely to take place in a small company network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To support companies with mixed-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Phone-based services provided by Progent to clients in Plano include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.

  Progent's UNIX/Linux support engineers can offer urgent phone-based help for resolving problems within UNIX/Linux networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most complex challenges occurring in network design, integration, management, security, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness since their deep experience allows them to solve even the most complex problems quickly. In many instances, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support organizations make CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get urgent assistance for serious network infrastructure problems that are crippling business productivity but are not within the comfort zone of your ordinary computer maintenance resources. Progent's CCIE support experts can interface to your network via sophisticated on-line troubleshooting technology to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading family of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert online support engineers can deliver computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of technology support services such as Windows Server 2022 solution design and migration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also can deliver a broad array of remote PC desktop support services including Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified Network Security Professionals
  Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist you to recover rapidly after a damaging breach. Security solutions offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting support to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• Help Desk Expertise
  Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are designed for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick communication with an efficient Call Center with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Call Center consulting expertise can guide you in creating an efficient new Call Center or improving your current one, identifying or enhancing Help Desk software to address the particular needs of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center resources during high-demand events such as software migrations, mass upgrades, or installing brand new business software.

  Progent's Call Center team of veteran information technology experts offers your workers in Plano Texas quick contact with a large network service group with extensive experience offering phone help and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a key driver of company performance, and Progent's target is to fix and not merely record IT problems.

• Applications Support: Education, Customization, and Problem Solving
  Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and MS Office Excel. For additional information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Mac experts can promote the creative components of Mac environments by providing phone-based help support and education in graphics, sound, and motion video. Progent's consultants can provide help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio or video or building an audio/video production studio.

  Online Network Monitoring Support
  Progent can provide companies in Plano Texas remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By uncovering emerging problems before they expand into downtime, automated monitoring can ward off disruptive and costly service crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a combination of operating systems.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.