Expanding your telecommuter workforce can have a major impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of background helping SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Plano company to pick the right tools and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can help Plano, Texas businesses to succeed with any facet of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide transition to a teleworker workforce, which might be motivated by an epidemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services allow organizations of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of remote technical support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or revise their active tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows you to augment your current Call Desk organization by sharing responsibilities for Call Center support services seamlessly between your regular IT support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Plano, Texas business, call 1-800-993-9400 or refer to Contact Progent.