Wireless Support

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most popular solutions for maintaining anytime-anywhere access to email, scheduling, web applications, and other critical business information. Progent offers Plano, Texas businesses support from BlackBerry-certified experts who can help businesses to maintain their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for organizations of any size, effective integration and support of RIM BlackBerry solutions has grown more difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small businesses frequently turn to external consulting firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments affordably and effectively, dispensing with the necessity for an internal BlackBerry technology expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient online service delivery capabilities, gives small businesses an economical solution for incorporating BlackBerry products productively into their business information network.

Progent's consultants can assist you with SQL Server 2019 integration consulting, SQL Server 2016 migration support, and Exchange Server setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined administration tools so you can monitor and control BlackBerry devices across your company, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Technical Services for BlackBerry Enterprise Server
RIM's high-end platform for managing large groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool enables Exchange, Lotus, or Novell GroupWise users to transmit and receive messages that are encrypted during wireless transit to provide maximum security. BlackBerry BES Server also streamlines a wide selection of vital management tasks that span from smartphone setup and updates to mobile security and high availability.

Progent's BlackBerry-certified engineers can assist you to use BlackBerry Enterprise Server to do basic jobs like:

• Deploy and manage applications
• Schedule device, program, and IT policy updates
• Update BlackBerry smartphone firmware wirelessly
• Manage user settings with BES Server's extensive selection of policies

Progent's BlackBerry-premier engineers can also help you to use BES Server to perform key procedures not supported by the less advanced BES Server Express. These tasks include:

• Install and manage BES Server's high-availability architecture based on virtual servers
• Install BlackBerry smartphones remotely
• Establish specialized administration roles
• Monitor and analyze the health of your BlackBerry system

Progent's Remote BlackBerry-certified Technical Support is Quick and Affordable
For businesses in Plano, Texas who want quick and economical help from an authorized RIM BlackBerry consultant, Progent offers effective online help from a veteran support staff who have delivered IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Remote support eliminates travel costs and lets engineers fix technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry technologies and can provide expert help in fields including resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can also assist your business to resolve a wide range of issues concerning synchronization, handset recognition, email reconciliation, web browsing, mobile connections, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online support for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support expenses low and, by handling problems quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist your company to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange.

Contact Progent for Support from a BlackBerry-Certified Consultant
In order to get in touch with Progent about consulting assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.