Fast Online Help for Pittsburgh Pennsylvania IT Networks
Immediate Remote Consulting for Pittsburgh NetworksFor businesses in Pittsburgh Pennsylvania, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve most information system problems quickly. This lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes that promote the highest level of efficiency for online help and repair for computer systems of any size. Progent's Technical Response Center can access your environment remotely without breaching corporate security.

Progent's proven customer support database application keeps comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of support rendered to each Progent customer by any consultant. This history of problems and responses is stored as an easily exploitable internal database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists can find the most efficient resolutions promptly.

Online technical support services offered by Progent to companies in Pittsburgh Pennsylvania include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent handles the daily monitoring and management for you, so your network expands readily without holding you back. For an affordable and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common tedious jobs. These include health checking, update management, automated remediation, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT staff and your Progent consultant so potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and rapid restoration of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service offers a smooth extension of your corporate IT support organization. End user access to the Help Desk, delivery of technical assistance, escalation, trouble ticket creation and tracking, efficiency metrics, and management of the support database are consistent whether incidents are resolved by your in-house IT support organization, by Progent, or a mix of the two. Your business has complete versatility to extend or shrink your share of IT support activity as circumstances demand. Progent provides startup installation and provisioning of the professional services automation software plus workflow documentation, testing and education. To find out more about ProSight Shared Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or revamping your current organization, selecting or customizing Call Center application software to handle the particular needs of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk resources during high-demand scenarios such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran network experts provides your clients in Pittsburgh Pennsylvania quick access to an efficient network service group with substantial background offering phone support and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a crucial contributor to company success, and Progent's goal is to resolve rather than just record technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Pittsburgh Pennsylvania online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they grow into downtime, system monitoring can avoid disruptive and costly information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of OS platforms.
How Your Pittsburgh Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Pittsburgh Pennsylvania, Progent's phone-based network support specialists can deliver expert and affordable system support the instant your organization requires it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Pittsburgh business relies on a regular freelance support technician or employs an in-house IT staff that know how to deal with common network problems, Progent's Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to solve unexpected network crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Pittsburgh Pennsylvania
Progent's online technical help services allow your Pittsburgh organization to enjoy the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most offices in Pittsburgh Pennsylvania, local computer support providers, whether made up of freelance consultants or a full-time IT staff, can resolve the majority of network issues. On the other hand, major troubles sometimes strike when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online service experts give you a convenient, fast, and economical way to supplement your local resources and to transfer valuable knowledge to increase your capability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance consultants. Although freelance service people carry less overhead than big support organizations and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of reserve help may require your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your network remains available.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such badly built environments need careful analysis, smart long-term planning, and wide technical expertise to evolve to a system infrastructure able to deliver the solid foundation to handle critical business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a computer engineer who is motivated to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT expertise, refined remote support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    • If you want to revamp your production web site, build internal webs for purposes such as HR or worker training, design a high-impact web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's consultants can also help you design and manage a secure, robust server and communications network, including remote and wireless connectivity, to run your web tools.










    • Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.











    • Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts under your own brand as a transparent arm of your IT services staff.









    • Progent's certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.












    • Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2008 for your business, create test systems and rollout plans, integrate Windows Server 2008 with your network infrastructure and applications, educate your support staff how to run new administration tools, and deliver continuing consulting and technical support via budget-friendly alternatives including Helpdesk service and remote technical assistance.














    • The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with planning, deploying, administering and supporting sophisticated information technology applications powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.






    • Progent's Juniper Networks-authorized NetScreen consultants can assist you to configure and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper products, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology systems.











    • Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and expedite your ROI.








    • Network monitoring commonly involves observing a system's resource usage in order to identify throughput bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux or UNIX and can be used to observe multi-OS networks where Linux and Windows coexist. Progent's system support consultants can help you use both these tools to optimize and troubleshoot your network. Progent's Linux consulting professionals provide small companies and programmers assistance with administering and servicing UNIX/Linux and Solaris systems that coexist with Microsoft-based technology.









    • Progent's Microsoft-certified Windows Server 2003 consultants can provide network help and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Windows Server 2003 migration, integration, administration, and maintenance offerings include system design, deployment, project management, in-person and remote network support and repair, Help Desk outsourcing, expert security services, comprehensive outsourcing, and expert co-sourcing.
















    • For more than 20 years, Progent has provided budget-friendly IT planning, integration, debugging, security services, and development for information networks of all sizes.






    • Microsoft WSUS enables network managers to install and track the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, network support staff can completely and easily manage the installation of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, establishing the Group Policy settings, and making sure your Microsoft SUS GPO is associated with an Active Directory container that makes sense for your network environment.






    • Remote 24x7 network monitoring, automated alerts, and actionable analytical reporting are vital to preserving the proper operation of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management technology has advanced to the point that companies of any size can afford a degree of protection that was previously limited to enterprises. Progent offers a variety RMM solutions delivered as economical service packages created to assist you to detect and fix a an array of IT network issues before they can hurt productivity.













    • Lync 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, web meetings with application sharing and whiteboard, as well as IP and PSTN telephony across a wide range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and system architects can assist you to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your present and long-term plans, implement Lync Server 2013 so as to speed up your ROI, and provide live online and on-premises training to your management team and end users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft Office and Microsoft 365 apps such as Outlook clients and PowerPoint.






    • Cisco's security and offsite access products for small organizations represent a comprehensive range of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection devices and VPN concentrators. Progent's professional consulting staff includes experienced specialists with Cisco's CCIE and CCNP certifications who are able to assist your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security technologies that align best with your business objectives.







    • Progent's Cisco-certified wireless integration consultants can help organizations to deploy, administer, and debug Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
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