UNIX and Linux Technical Support

For small and midsize companies located in Pittsburgh Pennsylvania, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's online support services offer excellent leverage due to the fact that they have the practical experience and the sophisticated tools to solve the majority of information system problems quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where quick fixes somehow turn into major tabs. Progent's skill at dealing with problems efficiently results in your company spending less money.

Progent's Remote Service Tools
Over time, Progent has developed an array of customized technologies and field-proven methodologies which permit the highest level of efficiency for remote engineering help and repair for small and midsize business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's online support team to link to your network without breaching network security.

Progent's sophisticated technical support reporting system keeps comprehensive records for all service that Progent's customers have received. Progent's authorized consultants have access to the details of assistance provided to every Progent customer by any consultant. This database of trouble tickets and repairs is structured as a readily accessible proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft make available other massive technical databases and allow priority response from vendors' internal support staff so Progent's remote consulting experts are able to arrive at the best solutions in the least time.

Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Pittsburgh Pennsylvania or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's phone-based consulting engineers offer advanced credentials in an extensive set of disciplines. This breadth of technical skills allows Progent's consultants to resolve virtually any crisis that may take place in a small company information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.

To help clients with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services Offered by Progent to small businesses in Pittsburgh include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology including network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from legacy applications to current Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing problems affecting UNIX/Linux networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. CCIEs can resolve even the most complex issues associated with network infrastructure planning, integration, maintenance, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness because their depth of experience allows them to find solutions for the most complex problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco CCIE so you can receive immediate assistance for severe network infrastructure issues that are impacting worker productivity but are outside the scope of your local computer support resources. Progent's CCIE support experts can connect to your environment by means of sophisticated on-line troubleshooting technology in order to provide fast, secure, and economical analysis and repair. Progent's CCIEs can provide expertise in all of Cisco's popular selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Authorized Windows Experts
  Progent's Microsoft-premier remote service engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of platform support such as Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide range of online desktop support services such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier System Security Consultants
  Progent's certified CISSP and ISSAP network security engineers offer a range of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help you to recuperate rapidly after a serious penetration. Security solutions available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile connectivity; defending your email system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are designed for smaller companies who don't have the budget to assemble and manage an internal Help Desk but who need fast response from an efficient Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex problems to advanced engineers.

  Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your current one, selecting or modifying Call Center software products to handle the particular needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand events like software migrations, major updates, or installing new applications.

  Progent's Call Center staff of seasoned network experts gives your clients in Pittsburgh Pennsylvania quick contact with a large network service resource with substantial experience providing phone consulting and online troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's aim is to resolve instead of merely record network problems.

• Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Experts Group offers phone-based professional engineering expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Word, and Microsoft Excel. To find out more about Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac professionals can support the artistic components of Macintosh computing by delivering remote help support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio or video or establishing an audio/video production studio.

  Remote Network Monitoring Services
  Progent offers companies in Pittsburgh Pennsylvania remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By anticipating potential problems before they grow into downtime, remote monitoring can minimize inconvenient and expensive network failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of OS platforms.

Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.