In addition to providing rapid access to guidance from top-tier network consultants and subject matter experts to assist Pittsburgh, Pennsylvania businesses to resolve specific IT issues or longer-term projects, Progent offers short-term supplemental staffing to deal with more broadly defined assistance like PC help, network administration, and Help Desk call center response. Temporary staffing can help businesses to deal with expected or surprise increases in demand for IT personnel, which may be caused by scenarios such as company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also cover voids resulting from the absence of full-time IT personnel because of vacations, illness, resignation, etc.

Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term staff augmentation services give businesses the flexibility to respond to increases in demand for IT personnel without dealing with the costs and delays associated with identifying and hiring appropriate IT help and without the risk of adding to your full-time head count.

Key features of Progent's temporary staffing services include:

  • Fast access to reliable network pros
  • Simple initiation, cessation, and resumption of services
  • Seamless augmentation of your full-time network support team
  • Full reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
  • Strong relationship with a world-class, full-service source for network support
Progent's Co-managed Help Desk Program
Progent's shared Call Center program is a proven flexible staff expansion alternative that allows IT groups to divide the work of Help Desk support seamlessly between their full-time network staff and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk service is a joint support solution powered by the leading group professional services tool for streamlining, service calls, generating tickets, assigning responsibility, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience providing remote and onsite network services for businesses across the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Pittsburgh, Pennsylvania Organizations
Progent's seasoned team of certified consultants offers Pittsburgh, Pennsylvania companies a broad range of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Contact Progent for Short-Term IT Staffing for Pittsburgh, Pennsylvania Businesses
To learn more about Progent's temporary supplemental staffing services for Pittsburgh, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.