Expanding your remote workforce can have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Pittsburgh organization to select the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Pittsburgh, Pennsylvania organizations to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Services for At-Home Workers
A sudden, company-wide switchover to a teleworker workforce, which might be the result of a pandemic or as an element of a disaster recovery process, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or update the status of their active tickets, add information, and append screen captures and relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Help Desk staff by splitting responsibilities for Call Desk support services seamlessly between your regular support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class technical support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Pittsburgh, Pennsylvania organization, call 1-800-993-9400 or visit Contact Progent.