Wireless Support

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were at one time among the most popular solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business information. Progent can provide Pittsburgh, Pennsylvania businesses support from BlackBerry-premier experts who can help businesses to manage their BlackBerry environments or migrate efficiently to a current mobile platform.

As the sophistication of small business IT technology has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for companies of all sizes, effective deployment and maintenance of RIM BlackBerry technology has grown more challenging. To address areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small businesses frequently turn to external support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to plan, manage, and repair BlackBerry-based environments economically and effectively, eliminating the necessity for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient remote service delivery model, provides small companies a budget-friendly solution for incorporating BlackBerry products seamlessly into their business information network.

Progent's engineers can assist your company with SQL Server 2019 integration consulting, SQL Server 2016 migration and management support, and Exchange Server setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use administration tools so you can track and support BlackBerry smartphones throughout your company, define security policies that make sense for your company, customize mobile applications, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and thoroughly.

Pittsburgh Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.

Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted in transit to provide optimum data protection. BlackBerry BES Server also streamlines a broad variety of key administrative tasks ranging from smartphone setup and upgrades to wireless security and high availability.

Progent's BlackBerry-premier engineers can show you how to utilize BlackBerry BES Server to perform routine jobs like:

• Deploy and manage applications
• Schedule smartphone, application, and IT policy updates
• Update BlackBerry device firmware wirelessly
• Control client settings with BlackBerry's vast library of policies

Progent's BlackBerry-premier consultants can also assist your company to utilize BES Server to implement important tasks not supported by the entry-level BES Server Express. These procedures include:

• Set up and manage BES Server's fault-tolerant architecture using virtualization
• Deploy BlackBerry smartphones remotely
• Establish custom management roles
• Monitor and analyze the overall health of your system

Professional RIM BlackBerry Technical Support Services Available Online from Progent
Progent's authorized BlackBerry support specialists are accessible by phone to deliver prompt assistance to companies in the Pittsburgh area or anywhere in Pennsylvania. Progent's seasoned remote technical support team has helped businesses resolve network issues and reduce IT service expenses in each state in the U.S. and established a large base of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a broad array of issues related to BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can also help you to troubleshoot a broad array of issues concerning synchronization, handset detection, messaging reconciliation, web access, mobile connections, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote support for small company IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support expenses at a minimum and, by resolving problems quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, configuring over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to use management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about consulting help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.