Expanding your remote workforce can have a significant effect on network infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Phoenix organization to select the appropriate technologies and follow best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Phoenix, Arizona businesses to succeed with any aspect of building a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, data security, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or revise their active tickets, add details, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Help Desk Call Center staff by sharing delivery of Call Desk support services transparently between your regular support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support model utilizing the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class technical support to your telecommuters, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Phoenix, Arizona organization, call 1-800-993-9400 or go to Contact Progent.