In addition to offering fast access to top-tier IT professionals and subject matter experts (SMEs) to help Philadelphia, Pennsylvania organizations to resolve specific technical problems or strategic initiatives, Progent offers temporary staff augmentation to deal with more broadly defined assistance such as PC support, network administration, and Help Desk services. On-demand staffing makes it possible for businesses to respond to expected or unplanned surges in demand for IT personnel, which may result from situations such as company mergers, data center relocation, platform upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also fill gaps resulting from the loss of full-time IT personnel because of vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staffing services give businesses the flexibility to react to increases in demand for IT personnel without being saddled with the expense and hassle associated with identifying and recruiting appropriate IT personnel and without the risk of increasing your permanent head count.

Key features of Progent's temporary staff augmentation services include:

  • Rapid availability of reliable network professionals
  • Simple engagement, cessation, and resumption of services
  • Seamless augmentation of your full-time IT staff
  • Full documentation of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
  • Strong working relationship with a top-level, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Service
Progent's co-managed Call Center service is a proven on-going staff expansion alternative that allows IT groups to divide the work of Call Center support transparently between their in-house network personnel and Progent's nationwide team of IT support experts. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a collaborative service alternative powered by the leading shared professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises network expertise for organizations throughout the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Philadelphia, Pennsylvania Businesses
Progent's nationwide roster of certified engineers can provide Philadelphia, Pennsylvania companies a broad array of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for Philadelphia, Pennsylvania Businesses
To learn more details about Progent's temporary supplemental staffing services for Philadelphia, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.