Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware needs time to steal its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are least able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a target's network, the longer it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist organizations in the Philadelphia metro area to identify and isolate breached servers and endpoints and protect clean resources from being penetrated.
If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Philadelphia
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee for the decryptors required to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an extra settlement for not publishing this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a big problem according to the nature of the downloaded data.
The restoration work subsequent to ransomware penetration has several crucial stages, the majority of which can be performed in parallel if the response team has enough people with the necessary experience.
- Quarantine: This urgent first step requires arresting the lateral progress of ransomware across your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes consist of cutting off affected endpoints from the rest of network to block the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This involves restoring the IT system to a minimal useful level of functionality with the least delay. This process is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also requires the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network architecture, and safe remote access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complicated restoration effort. Progent understands the urgency of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize activity and to put critical services on line again as fast as possible.
- Data restoration: The effort necessary to restore files impacted by a ransomware assault varies according to the condition of the network, how many files are encrypted, and which restore techniques are required. Ransomware assaults can destroy critical databases which, if not properly closed, might have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators or root users.
- Implementing advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the identical AV tools implemented by some of the world's biggest corporations including Netflix, Citi, and Salesforce. By providing in-line malware blocking, classification, mitigation, restoration and forensics in one integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement with the victim and the insurance carrier; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the hacker; receiving, learning, and using the decryption tool; debugging failed files; creating a clean environment; mapping and connecting drives to match precisely their pre-encryption state; and restoring machines and services.
- Forensics: This process is aimed at discovering the ransomware attack's progress throughout the network from beginning to end. This history of how a ransomware attack travelled through the network assists your IT staff to assess the impact and brings to light shortcomings in policies or processes that should be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is typically assigned a high priority by the cyber insurance provider. Since forensics can take time, it is critical that other key recovery processes like business resumption are pursued in parallel. Progent has an extensive roster of information technology and security professionals with the skills required to carry out the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services across the U.S. for over two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial and ERP applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving parts of your network after a ransomware assault and rebuild them rapidly into a viable system. Progent has worked with leading cyber insurance carriers including Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware Recovery Expertise in Philadelphia
For ransomware system restoration consulting in the Philadelphia area, phone Progent at 800-462-8800 or visit Contact Progent.