Mobile Technology Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile PDAs were once one of the most popular solutions for achieving mobile connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent offers Philadelphia, Pennsylvania companies support from BlackBerry-certified professionals who can help organizations to manage their BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for businesses of all sizes, successful integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small businesses frequently turn to external support professionals who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small organizations to design, manage, and repair BlackBerry-based solutions economically and efficiently, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of experience, combined with Progent's efficient online service delivery model, provides small companies an affordable alternative for incorporating RIM BlackBerry products seamlessly into their business information network.

Progent's consultants can help your company with SQL Server 2019 integration and development consulting, SQL Server 2016 management support, and Exchange Server 2019 setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, configure streamlined management utilities to enable you to track and support BlackBerry devices across your company, define security policies that make sense for your business, customize mobile applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Consulting Support for BlackBerry Enterprise Server
RIM's advanced solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, Lotus Domino, or Groupwise clients to transmit and receive emails that are encrypted in transit to provide maximum security. BES Server also simplifies a wide selection of critical management jobs ranging from smartphone configuration and upgrades to mobile security and high availability.

Progent's BlackBerry-certified engineers can help you use RIM BlackBerry BES Server to do routine jobs like:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Upgrade BlackBerry device firmware wirelessly
• Manage user and group configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry BES Server to perform key procedures not available with the less advanced BES Server Express. These tasks include:

• Install and manage BES Server's high-availability infrastructure using virtual servers
• Install BlackBerry smartphones remotely
• Establish specialized administration roles
• Automatically track and report on the overall health of your solution

Expert RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized BlackBerry engineers are accessible by phone to deliver prompt assistance to companies in the Philadelphia region or throughout Pennsylvania. Progent's seasoned online technical support experts have helped IT organizations resolve computer problems and cut IT service costs in each state in the United States and established a large following of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a broad selection of technologies related to BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and strengthening wireless security. Major RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, changing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's seasoned experts can also help you to resolve a broad array of issues concerning synchronization, device detection, messaging consistency, web browsing, mobile connections, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small office IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry support expenses at a minimum and, by dealing with problems promptly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and assist you to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a BlackBerry-Certified Professional
If you wish to contact Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.