UNIX, Linux, Sun Solaris, Mac OS X Phone-based Consulting for

For small businesses in Petaluma California, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to solve the majority of network problems quickly. This lowers immediate costs since service calls take up a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at dealing with problems quickly results in your business saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of optimized technologies and proven processes that ensure the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company information networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your computer system without violating system security.

Progent's proprietary service reporting application stores detailed histories for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help delivered to each Progent customer by every consultant. This database of problems and repairs is stored as a readily accessible internal database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to other massive support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can come up with optimal solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Petaluma California or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based consulting experts possess certified skills in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to tackle practically any problem likely to occur in a small or midsize company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support clients with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services available from Progent to customers in Petaluma include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and indicates an individual's networking knowledge at the expert level. CCIEs can deal with the most intractable problems encountered in network infrastructure design, installation, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with workarounds or locating software updates. CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to fix even the most intractable problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few consulting providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can get urgent assistance for serious network problems that are lowering business efficiency but are outside the scope of your ordinary IT service personnel. Progent's Cisco-qualified CCIE support experts can tie into your environment using the latest on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus VPN solutions.

• Certified Microsoft Windows Support
  Progent's Microsoft-premier remote support professionals offer computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a wide range of technology support including Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration consulting, SharePoint 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier System Security Professionals
  Progent's qualified CISM and CISSP security engineers can provide a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your company to recuperate quickly after a serious breach. Security solutions offered by Progent cover in depth security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile connectivity; defending your email system from spam and DHA attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

• Call Center Expertise
  Progent's Call Center support programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who lack the money or time to support an in-house Help Desk Call Center but who want fast communication with an efficient Call Center with proficient telephone assistance as well as the available expertise to escalate complex problems to advanced consultants.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk software to meet the unique demands of your business, or providing temporary phone support personnel to supplement your internal Call Center group to deal with demanding events like software migrations, mass upgrades, or installing brand new applications.

  Progent's Help Desk team of veteran network experts offers your workers in Petaluma California fast contact with a dependable technical support resource with substantial experience providing telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a solid contributor to business success, and Progent's intent is to solve and not merely track technical problems.

• Applications Support: Training, Programming, and Problem Solving
  Progent's Applications Experts Group can supply online professional engineering support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To read additional information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac consultants can promote the creative aspect of Macintosh systems by offering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or configuring an audio/video production facility.

  Online Network Monitoring Services
  Progent can provide businesses in Petaluma California online network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer support is proactive rather than reactive. By uncovering emerging problems before they result in crashes, automated monitoring can ward off stressful and costly service failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a combination of platforms.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.