Expanding your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Petaluma organization to select the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns top value. Progent can provide services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Petaluma, California businesses to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide switchover to a teleworker business model, which could be activated by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online IT support specialists along with enterprise-class ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, add information, and upload screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service allows you to expand your existing Support Desk organization by sharing delivery of Help Desk support services seamlessly between your regular support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the leading PSA platform for handling service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home employees, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Petaluma, California company, call 1-800-993-9400 or refer to Contact Progent.