Professional Online Troubleshooting for Petaluma, California Computer Networks from World-class Consultants
Small businesses have typically been overlooked by large network support organizations. Many small businesses allow themselves to grow dangerously reliant on individual engineers or small support organizations who lack the size or broad skill sets to react quickly or efficiently to network crises. Other small businesses turn to mass-market support firms staffed with personnel able to offer by-the-numbers fixes for ordinary issues but who do not have the background and technical scope to deal with the diversity of environments and absence of standards that characterizes small company information systems.

Progent's time-tested methodology for providing affordable and effective technical support to small businesses has made Progent one of the most respected Microsoft-certified network consulting organizations in the industry. Progent has provided online support to small businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service team. This can save money and minimize technical risks for major projects like software design and development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited consultants to assist your business to plan and execute your cloud computing strategy.

Core IT Areas Supported by Progent for Office Networks in Petaluma, California
Progent offers the support of qualified experts for all aspects of business network technology found in small and midsize companies and local governments. Technologies supported by Progent include:

Support Delivery Options Available for Petaluma, California Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's paradigm for providing network support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Support Model promotes rapid response, comprehensive service records, reliable follow-up, and tight expense monitoring for a range of IT support delivery modes that include online troubleshooting, in-person help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to handle most IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup process for new customers to address emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details about Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: on-premises support professionals when you require them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more about why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to world-class consultants who can provide help with vital technologies including Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, network security consulting, non-stop it system design, server virtualization solutions, plus integration, customization and support for small business applications such as accounting, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including office relocations and major software migrations, extended initiatives such as upgrading a legacy ERP system to a modern MS Dynamics 365 solution, database software programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Network Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size businesses to design, set up and debug the network infrastructure to support a remote workforce. Aspects of infrastructure where Progent's experts can deliver guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router integration, Wi-Fi LAN planning and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for remote workers, refer to infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in a setting that not only provides the top level of dependability and expandability but that is also convenient for clients to transfer to a different support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can support the mixed- platform and loosely standardized environments typical of small companies, and keeps control of the software in the customer's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network products including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government regulations for network data protection and reporting.

The scope and depth of Progent's engineering staff bring a powerful array of advantages to companies wishing to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of technical tasks for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for solving actual network problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major invoices for fast solutions. An additional benefit of by-the-minute pricing is that your company are not tempted to allow minor problems to fester until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won't release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Small companies who work with freelance service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Petaluma, California business wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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