Mobile Expertise

Consulting Support for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most popular products for achieving mobile connectivity to email, scheduling, web-based programs, and other critical business information. Progent offers Petaluma, California businesses the services of BlackBerry-premier professionals who can assist organizations to maintain their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the complexity of small business IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, effective deployment and support of RIM BlackBerry technology has grown increasingly challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and company databases, small businesses frequently resort to outside support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry solutions economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven online service delivery capabilities, gives small companies an affordable alternative for incorporating BlackBerry products seamlessly into their business information system.

Progent's consultants can help your business with SQL Server 2019 development consulting, SQL Server 2016 migration support, and Microsoft Exchange setup so that your database and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined administration utilities so you can track and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, develop custom wireless software, and ensure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be recovered quickly and safely.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Integration Support for BlackBerry Enterprise Server
RIM's advanced solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange, IBM Lotus Domino, or Groupwise users to transmit and receive messages that are encrypted in wireless transit to ensure optimum security. BlackBerry BES Server also simplifies a broad selection of vital management tasks that span from smartphone configuration and updates to wireless security and fault tolerance.

Progent's BlackBerry-premier engineers can show you how to use BlackBerry BES Server to perform routine jobs such as:

• Deploy and manage applications
• Schedule smartphone, application, and IT policy updates
• Update BlackBerry smartphone firmware remotely
• Control client settings with BlackBerry's vast selection of policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

• Install and manage BES Server's high-availability infrastructure using virtual servers
• Install BlackBerry devices wirelessly
• Establish custom administration roles
• Monitor and report on the health of your BlackBerry system

Progent's Remote BlackBerry-premier Technical Support is Fast and Affordable
For businesses in Petaluma, California who need quick and affordable help from a qualified BlackBerry support professional, Progent delivers effective remote assistance from a veteran network support staff who have delivered network solutions to organizations in every state in the country. (Refer to Progent's customer testimonials.)

Remote support avoids travel costs and lets engineers solve technical issues rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide professional help in areas such as fixing synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a protected, high-availability system infrastructure for BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, system design, roll-out planning and implementation, performance tuning, design of a fault-tolerant architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which management model and equipment meet your requirements, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices about alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Qualified Professional
In order to contact Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.