UNIX, Linux, Sun Solaris, Mac OS X Consulting

For small businesses in Perth Western Australia, Progent provides support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.

Progent's online support engineers represent exceptional leverage because they have the real-world experience and the advanced tools to solve most information system issues rapidly. This reduces immediate costs since service calls take up a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for online help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support companies, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast solutions manage to turn into big bills. Progent's penchant for solving problems efficiently translates into your company saving money.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies that allow the maximum degree of efficiency for online consulting and repair for small business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to access your company's environment without violating corporate security.

Progent's highly evolved customer support database application maintains comprehensive documentation describing all service that Progent's clients have been provided. Progent's team consultants have access to the specifics of services delivered to each client by every Progent consultant. This history of problems and solutions is organized as a readily accessible proprietary knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Perth Western Australia or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's online technical service engineers have advanced credentials in an extensive array of technologies. This broad range of IT skills allows Progent's consultants to handle almost any crisis likely to crop up in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support clients with mixed-platform networks, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online technical support services available from Progent to companies in Perth include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology such as network architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX and Linux support engineers can offer emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most complex problems surrounding network infrastructure planning, integration, management, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs are an excellent value because their depth of expertise allows them to resolve the most intractable problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few support firms make Cisco CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive timely assistance for serious network infrastructure problems that are crippling worker efficiency but are not within the comfort zone of your local IT support group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system via state-of-the-art on-line support tools in order to provide quick, safe, and economical diagnosis and remediation. Progent's CCIEs offer expertise in all of Cisco's popular family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online support experts can deliver computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of platform support services such as Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition offers a full array of online desktop consulting and support services such as Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier System Security Engineers
  Progent's qualified CISSP and ISSAP network security consultants offer a variety of security solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up rapidly following a damaging breach. Security solutions available from Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Help Desk Call Center Services
  Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center services are well suited for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who need quick response from a reliable Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.

  Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or enhancing your established one, identifying or enhancing Call Center software products to handle the particular demands of your company, or providing temporary phone support personnel to supplement your in-house Call Center group during unusually busy events such as software migrations, mass upgrades, or rolling out brand new applications.

  Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Perth Western Australia fast communication with a reliable technical support group with years of background offering telephone-based support and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a major driver of company success, and Progent's intent is to fix rather than merely track network issues.

• Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts Group provides online advanced consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Excel. To learn additional information on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can promote the artistic components of Macintosh environments by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Perth Western Australia online network monitoring support powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By exposing emerging problems before they cause network outages, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on a combination of OS platforms.