Fast and Affordable Online Support for Perth Western Australia Information Networks
Immediate Online Support for Perth NetworksFor companies in Perth Western Australia, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve the majority of network problems quickly. Efficient support lowers direct expenses because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor repairs manage to end up as large bills. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies that promote the highest degree of efficiency for online help and repair for computer systems of any size. Progent's Technical Response Center can interface to your company's system without breaching corporate security.

Progent's powerful technical support reporting application includes thorough documentation of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support delivered to every Progent customer by any Progent engineer. This archive of trouble tickets and solutions is stored as a quickly searchable proprietary database that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available additional vast support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the best resolutions promptly.

Online technical support services offered by Progent to customers in Perth Western Australia include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight series of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve advanced network resilience. Progent takes care of the daily monitoring and management for you, so your network scales easily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your client-server infrastructure by providing an environment for streamlining common tedious jobs. These can include health checking, patch management, automated repairs, endpoint deployment, backup and restore, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT management staff and your Progent consultant so potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, and virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For details about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
    Progent's Shared Help Desk Service offers a seamless extension of your corporate support group. Client interaction with the Service Desk, delivery of technical assistance, problem escalation, ticket creation and updates, efficiency metrics, and management of the support database are cohesive whether incidents are taken care of by your in-house network support resources, by Progent's team, or by a combination. Your business has unrestricted versatility to extend or shrink your share of support work as needed. Progent takes care of initial installation and onboarding of the professional services PSA software as well as documentation, validation and training. To learn more about ProSight Co-Managed Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete critical projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Call Center software products to address the special requirements of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk Call Center group during unusually busy scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Call Center team of veteran network experts gives your workers in Perth Western Australia immediate access to a reliable network service resource with extensive background delivering telephone-based support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a key contributor to company efficiency, and Progent's policy is to fix instead of just document technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications including CRM, Project, Office Word, and Microsoft 365 Excel. To read more about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Perth Western Australia remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so your computer maintenance is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Perth Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Perth Western Australia, Progent's phone-based computer support specialists can deliver effective and economical IT help whenever your organization needs it. More than 20 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Perth office deals with a regular freelance consultant or employs an in-house IT staff that know how to handle typical network issues, Progent's Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Support for Perth Western Australia
Progent's online help, remote repair, network security consulting, and network management services give companies in Perth Western Australia the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical background, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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