Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to work its way across a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may take longer to recognize a breach and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to make within a victim's system, the longer it will require to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help businesses in the Perth area to locate and isolate infected devices and protect undamaged resources from being compromised.
If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Perth
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryptors required to recover encrypted data. Ransomware assaults also attempt to exfiltrate files and hackers demand an extra ransom for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.
The restoration work subsequent to ransomware attack has several crucial stages, the majority of which can be performed concurrently if the recovery team has enough members with the necessary skill sets.
- Quarantine: This urgent initial response requires arresting the sideways progress of ransomware across your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes consist of isolating infected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
- Operational continuity: This covers bringing back the network to a basic acceptable degree of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the complex restoration effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's managers and IT group to prioritize activity and to put essential resources on line again as fast as feasible.
- Data recovery: The work required to restore data impacted by a ransomware attack depends on the condition of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware attacks can destroy critical databases which, if not carefully shut down, may need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were off line during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
- Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the same AV tools used by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Activities consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; debugging decryption problems; creating a pristine environment; remapping and connecting drives to match exactly their pre-encryption state; and restoring computers and services.
- Forensic analysis: This activity involves learning the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware assault travelled within the network helps your IT staff to assess the impact and highlights shortcomings in policies or work habits that need to be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is usually assigned a high priority by the insurance provider. Since forensic analysis can take time, it is vital that other key recovery processes like operational continuity are executed concurrently. Progent has a large roster of IT and data security professionals with the skills needed to perform activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning application software. This broad array of skills gives Progent the ability to salvage and integrate the surviving parts of your information system after a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware Recovery Expertise in Perth
For ransomware cleanup expertise in the Perth area, call Progent at 800-462-8800 or visit Contact Progent.