Low-cost Computer Support from Microsoft and Cisco certified Consultants for Companies in Peoria, IL
By offering world-class support whenever you require it, providing specialized expertise for critical applications, providing high-value services such as virtual server hosting, invoicing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent helps your company to increase the business value of your information system and cut service expenses. Progent appreciates that information system security, dependability, and performance are as critical to small businesses as to major enterprises but that small organizations don't have the economy of scale to invest aggressively in information technology and internal support staffs. Progent's fundamental value proposition is that no IT support firm can match Progent's capability to provide the IT support expertise your company needs when you need it and at a cost you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network support group. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Peoria, Illinois Office Networks
A Microsoft-certified Partner computer support firm with a large group of Cisco Certified CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides urgent assistance and low-cost remote consulting to Peoria, IL small businesses for a broad range of information technologies such as:

Support Delivery Options for Peoria, Illinois Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Support Model promotes fast response, comprehensive service records, dependable follow-up, and tight cost control for an array of network support delivery modes that include remote troubleshooting, onsite support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to address emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: onsite service professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. For details, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, visit Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network protection engineering, non-stop network engineering, virtual server strategies, plus configuration, customization and support for business applications such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-shot projects including site moves and massive system migrations, extended initiatives such as upgrading an older ERP system to a current Microsoft Dynamics 365 package, database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can help small and medium-size companies to plan, set up and troubleshoot the infrastructure needed to support a remote workforce. Areas of infrastructure where Progent's consultants can provide support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless network planning and implementation, and reliable Internet connections. For information about Progent's network infrastructure consulting services for remote workers, visit network infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for customers to transfer to a different support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the mixed- OS and non- standardized networks typical of small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of system security and can assist with complex security projects like SIEM solutions to help enterprises meet business guidelines and statutory requirements for network data security and incident reporting.

The scope and depth of Progent's engineering team bring a powerful set of advantages to companies trying to increase the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the front lines of network service, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for resolving real-world IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major bills for quick repairs. An additional benefit of by-the-minute pricing is that your company won't be tempted to permit less critical issues to fester until they become major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation given by every staff member to each customer. The discipline of documenting and archiving service records allows more effective service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who won't let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain internal support staffs gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
If your Peoria, Illinois company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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