Professional Remote Troubleshooting for Peoria, Arizona Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support firms. Some small businesses permit themselves to grow overly reliant on individual consultants or small consulting firms who lack the bandwidth or comprehensive knowledge to respond quickly or efficiently to network emergencies. Still other small businesses resort to mass-market service providers staffed with technicians able to offer by-the-numbers solutions to ordinary problems but who are missing the experience and versatility to handle the diversity of configurations and lack of standards typical of small business information systems.

Progent's time-tested approach to providing low-cost and effective technical support to small companies has made Progent one of the premier Microsoft-certified network consulting firms in the United States. Progent has delivered online help to companies in every state in the U.S. (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network service team. This can save money and minimize technical risks for big projects such as application development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified experts to assist your business to design and execute your cloud strategy.

Key Areas of Expertise Serviced by Progent for Business Networks in Peoria, Arizona
Progent's nationwide team of certified consultants offers assistance for virtually all facets of network systems deployed by companies of all sizes. Areas supported by Progent in and around Peoria include:

Support Delivery Alternatives Available for Peoria, Arizona Companies
Progent has a variety of options for providing small businesses with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, consistent follow-up, and tight cost monitoring across a range of IT support delivery options that include online troubleshooting, onsite help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class consultants who can deliver help with critical technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test platform, company-wide network security engineering, high availability it system design, virtual server strategies, plus configuration, customization and support for business programs including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects including office relocations and major system upgrades, extended projects such as upgrading a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, relational database software development and DBA support, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or urgent services such as disaster recovery and virus removal.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and mid-size companies to plan, configure and debug the infrastructure required for work-from-home employees. Areas of network infrastructure for which Progent's consultants can deliver assistance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and deployment, and reliable Internet access. For details about Progent's network infrastructure support services for a remote workforce, go to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also easy for clients to transfer to another service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit companies with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and IT administration while getting world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for IT data protection and reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of advantages to companies trying to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the forefront of IT service, executing a broad range of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for resolving real-world network problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for phone service and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during normal working hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for fast fixes. Another benefit of granular billing is that you are less tempted to allow minor problems to stay unaddressed until they grow into big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports given by each consultant to each client. The discipline of documenting and organizing service activity results in more efficient support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who work with independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Peoria, Arizona business needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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