For small company network systems located throughout the state of Pennsylvania, Progent's Microsoft authorized professionals can deliver remote phone assistance and troubleshooting to solve your computer system issues quickly and affordably. Progent has developed enterprise-grade expertise, sophisticated tools, and support databases to diagnose and fix network problems while avoiding the high cost and time delays normally associated with in-person technical service calls. If your Pennsylvania organization is situated outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your nearby computer network support choices may be limited in skills, or unavailable during a crisis. This results in a network environment that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progent's team of seasoned network professionals average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical tasks for a broad range of customers. This means you obtain not just the technical competency needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

Immediate Support for Urgent Problems
With Progent?s urgent online computer support services, you can get immediate support for issues that are causing lost productivity. Remote support does away with the long delay and increased expense associated with in-person computer support. For day-to-day administration work, Progent?s off-site support consultants can complete the majority of jobs within minutes of receiving a request, rather than forcing your company to live with a problem for up to a day for on-site help to arrive.

Power BI Integration Services
Progent's Power BI consultants can help your business to plan, deploy, maintain, update or troubleshoot your Power BI solution. Progent's database experts can assist you to prep your source data for Power BI reports and dashboards. Progent can show you how to implement and manage an on-premises, cloud, or hybrid network model for Power BI. For details, see Progent's Power BI integration services.

Cisco Firepower NGFW Series Firewalls Integration Experts
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and offer centralized control of advanced cybersecurity features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can assist your organization to design and carry out an efficient migration to Cisco Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's security services to create and centrally manage network ecosystems that include local offices, data centers, and cloud resources. For more information about Cisco's Firepower portfolio of Next Generation Firewalls (NGFWs), visit Firepower Series firewalls integration expertise.

Cisco Small Business 100, 300 and 500 Wireless Access Points Configuration and Troubleshooting
Cisco's Small Business family of access points are Linux-powered devices designed as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE Wi-Fi network experts can provide online or onsite integration and troubleshooting support to help you to design, implement, update, tune, administer and troubleshoot Cisco Small Business wireless access point deployments of any scale or architecture. To learn more about Progent's support for both current and legacy Cisco Small Business series of WiFi access points, refer to Cisco Small Business wireless access points consulting.

Microsoft 365 Cloud Migration Expertise
Progent offers the services of a Cloud Solutions Architect to help your company to plan a smooth move to Microsoft 365 customized for your environment. Before presenting this migration plan, Progent's cloud expert will carry out a series of information gathering exercises that include running utilities such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your Active Directory, messaging, and Mobile Device Management environment. Critical information that cannot be discovered with these techniques will be determined via discussions with your IT team. Find out more information about Progent's Microsoft 365 cloud migration consulting.

Planning and Deployment Consulting for Microsoft Skype for Business
Skype for Business Online has been retired and has been superceded by Microsoft Teams. Progent's Microsoft-certified Skype for Business experts offer consulting and troubleshooting support to help you to maintain and manage your local Skype for Business environment or upgrade to a hybrid architecture that federates your local Skype for Business system with Microsoft Teams. Progent can assist you to design and implement a cost-effective deoloyment for Microsoft Teams that offers high reliability and expandability. Progent can also verify your communications security profile. If you need support upgrading to Microsoft Teams, visit Progent's planning and migration services for Microsoft Teams and Teams Premium.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and Cisco CUBE configuration consultants can help your business to plan, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent can provide affordable remote or onsite expertise to help businesses to migrate efficiently to a modern unified communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications experts can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

Microsoft Windows Server 2012 R2 Consulting Support
Progent's certified Windows Server 2012 support experts can help you to maintain your Windows Server 2012 environment or migrate from Windows Server 2012 R2 to a modern release of Windows Server. If you want to move up to Windows Server 2019 or Windows Server 2022, Progent can assist you to develop test environments and migration strategies; tune your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters; train your IT support, staff; create an enterprise-wide security strategy; automate network administration; help with application development; and build and test a DR/BC plan.

NinjaOne Endpoint Monitoring and Management
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT personnel and your assigned Progent technical consultant so that emerging problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

Progent's Integration and Troubleshooting Services for Microsoft SQL Server 2014
Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently across all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can help you maintain your SQL Server 2014 environment or provide SQL Server 2016 migration support or Microsoft SQL Server 2019 migration assistance to help you move to a more current version of SQL Server.

SharePoint Server 2016 Migration and Hybrid Deployment Support
SharePoint Server 2016, designed for local implementations of the SharePoint content management platform, supports integration with Azure-hosted SharePoint Online and Microsoft 365 to enable hybrid network models that transparently unify on-premises and cloud infrastructure and services. Other enhancements include fast provisioning with the new MinRole role-based topology feature, larger scale, higher performance, tighter cybersecurity, enterprise analytics with Power BI support, and a more engaging user experience for team projects. Progent's Microsoft-certified consultants offer affordable online and onsite consulting expertise, application development, and troubleshooting support for organizations of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint. Progent can also assist customers to plan and execute a cost-effective upgrade from SharePoint 2016 to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a cohesive information management solution. To learn more, visit SharePoint Server 2016 migration consulting.

Cost-effective Network Support Solutions
Many small organizations rely on flawed metrics when searching for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient experience can take many times longer to perform the same task than a seasoned Information Technology professional. As an example, charging a third less per hour, but taking three times longer for the same task is hardly a bargain. Even worse, a poorly architected or implemented IT environment that is unstable and hard to manage or upgrade can cost a business many times over its initial price because of lost productivity. Progent's client testimonials from satisfied businesses across the U.S. confirm the efficiency of Progent's service model and the expertise of Progent's staff of engineers.

Talk to a Progent Computer Support Expert
To learn how to access a Progent network support expert for online or on-premises assistance, phone 1-800-993-9400 or visit Remote Computer Support.

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