Pembroke Pines, Florida Microsoft and Cisco Certified Consulting

Service Delivery Alternatives for Pembroke Pines, Florida Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, and network management. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough activity records, reliable follow-through, and strict cost monitoring for a range of IT support delivery alternatives that include online repairs, on-premises support, and top-tier consulting.

• Remote Support
  Progent's Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time clients to address emergency network problems and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.

• On-site Service
  Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how to sign up for Progent's onsite computer service.

• Help Desk
  Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, visit Help Desk Services.

• Co-managed Help Desk Services
  Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.

• IT Consulting Expertise
  Progent offers small companies affordable access to enterprise-class IT professionals who can deliver help with vital technologies including Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest products, network security engineering, non-stop network engineering, server virtualization solutions, plus integration, customization and training for small business programs including financials, ERP, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and massive software upgrades, longer term initiatives such as upgrading a legacy ERP system to a current Microsoft Dynamics 365 solution, relational database software programming and administration services, and web development, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response like data restoration and malware removal.

• Network Infrastructure Expertise for Telecommuters
  Progent can assist small and mid-size businesses to design, set up and debug the infrastructure required for work-from-home employees. Aspects of network infrastructure where Progent's consultants offer guidance include secure and efficient VPN connectivity, VDI desktop platforms, router setup, wireless LAN planning and implementation, and reliable Internet access. To learn about Progent's network infrastructure support services for remote workers, refer to infrastructure guidance for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and extensibility but that is also convenient for clients to transfer to a different service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the mixed- platform and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Consulting
  Progent can provide expert remote consulting services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Pembroke Pines, Florida Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT support enable small businesses to avoid the problems related to over dependence on small service organizations or independent consultants.

Working with Progent allows your business to:

• Avoid Excessive Dependence on Freelance Consultants
  For network services, small businesses often depend heavily on freelance consultants. Although individual service engineers carry lower expenses than more substantial support organizations and can afford to bill apparently lower rates, freelancers are often stretched to far to react rapidly to critical network problems. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance in case of an emergency. As your small business grows, system downtime or problems with line-of-business applications get more costly. The money you thought you were saving on a freelancer can be eaten up quickly due to lower output. Also, when freelance consultants confront unfamiliar problems, the unavailability of a large engineering team to depend on for help forces them to learn with the meter running while your company winds up footing the costs for their ongoing education.

• Have Access to Certified Professionals in Advanced Network Issues
  Many small support organizations or freelance consultants who concentrate on small company network support are capable of providing routine solutions but don't have the background to work efficiently with complex network environments with mixed platforms, many locations, VoIP implementations, remote workers, interconnected accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large staff of experts can benefit your company because enterprise environments are inherently complex, integration problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and protection calls for industry-tested leading practices.

• Build a Firm Basis for Growth
  Small companies typically begin with an IT system implemented on a tight budget. Without a solid architecture, a sequence of improvised fixes commonly get tossed on top of a tenuous structure. As a business evolves, stability and expandability problems can hinder the success of the organization. Such networks need proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that can act as the solid foundation to handle current business needs and ease downstream growth.

• Partner with Solution Consultants, Not Product Vendors
  Small companies require direction and insight to navigate through an increasingly complex maze of technology options available for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services exclusively. This permits Progent to match consulting services with the genuine interests of clients. Mixing IT consulting and product selling can result in a conflict where the proposed solution is based on a preselected technology instead of being based on the true requirements of a small business.

Contact Progent
If your Pembroke Pines, Florida company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).