Paterson, New Jersey Microsoft and Cisco Premier Certified Consulting

Service Delivery Options Available for Paterson, New Jersey Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's model for delivering network support is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive service records, reliable follow-up, and tight cost monitoring for an array of IT support delivery alternatives that include online repairs, on-premises help, and top-level consulting.

• Online Service
  Progent's Technical Response Center offers urgent and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the cost or delay of on-premises support visits. The experience of Progent's network consultants allows them to resolve most network issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to address emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional information about Progent's online network support services.

• Onsite Service
  Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support engineers to deliver small companies the ideal combination: in-person support professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for in-person support visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more concerning how and why to register for Progent's in-person computer service.

• Help Desk
  Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Online Help Desk Services for Small Businesses.

• Help Desk Sharing Services
  Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, refer to Progent's shared Help Desk services.

• Consulting Services
  Progent offers small businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network security engineering, non-stop network design, virtualization solutions, plus integration, customization and support for business programs such as accounting, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site moves and major software upgrades, extended projects such as upgrading an older MRP system to a modern MS Dynamics or Dynamics 365 package, database software programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and malware removal.

• Network Infrastructure Consulting Services for Teleworkers
  Progent can help small and medium-size businesses to design, implement and troubleshoot the infrastructure for a remote workforce. Areas of infrastructure for which Progent's consultants can provide assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless LAN planning and implementation, and reliable Internet connections. For details about Progent's infrastructure expertise for remote workers, visit infrastructure support services for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers complete hosting services for all of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also simple for customers to transfer to another service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit companies with mixed environments to benefit dramatically on the expense of hardware, system support, and IT management while getting world-class reliability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software in the customer's possession so that migrating to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Support
  Progent can provide advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can help with complex security projects such as SIEM solutions to help companies meet business guidelines and government requirements for IT data security and incident reporting.

The breadth and size of Progent's consulting staff bring a unique array of benefits to clients trying to maximize the productivity of their IT system within a realistic budget. These benefits include:

• Best Practices
  Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, in the trenches of network service, executing a wide variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for solving real-world IT problems rapidly. Find out more about Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for quick repairs. Another advantage of granular billing is that you won't be tempted to permit simple problems to stay unaddressed until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The discipline of detailing and organizing service activity results in more efficient service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who won't release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small businesses who work with independent service providers or who employ internal support personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Paterson, New Jersey business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).