UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize companies located in Pasadena California, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support services offer excellent value because they have the real-world experience and the advanced tools to solve most information system issues rapidly. This lowers direct expenses since solutions take up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at dealing with technical issues quickly results in your business spending less cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that permit the highest level of efficiency for remote engineering help and repair for small and midsize company IT networks. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to interface to your environment remotely without compromising system security.

Progent's powerful customer support reporting system stores comprehensive histories describing all service that Progent's clients have received. Progent's authorized service personnel have access to the records of services delivered to every client by any Progent consultant. This database of issues and resolutions is structured as a conveniently exploitable proprietary database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Pasadena California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's remote consulting engineers have certified skills in an extensive array of technologies. This wide range of capability enables Progent's engineers to resolve practically any crisis likely to occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.

To provide assistance to companies with multi-operating system environments, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Online technical services provided by Progent to companies in Pasadena include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of information technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older systems to the latest MS Windows or Linux solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux support engineers can offer emergency remote assistance for analyzing problems within UNIX/Linux systems powered by popular versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn challenges associated with network design, installation, administration, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their deep experience enables them to resolve the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for severe network infrastructure problems that are crippling worker efficiency but are not within the experience of your regular IT service personnel. Progent's Cisco CCIE consultants can connect to your network using state-of-the-art remote troubleshooting tools in order to perform fast, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

• Certified Windows Support
  Progent's Microsoft-premier remote service engineers can provide computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a broad range of platform support services such as Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a wide array of online PC desktop support such as Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Specialists
  Progent's certified CISM and CISSP security consultants can provide a range of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate quickly following a damaging breach. Security services available from Progent cover in depth security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are ideal for small companies who lack the money or time to build and maintain an internal Help Desk but who want fast access to a dependable Call Center with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your current organization, selecting or enhancing Help Desk software products to handle the particular needs of your company, or adding occasional online staff to work with your existing Help Desk resources to deal with demanding situations such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Call Center staff of seasoned network experts offers your clients in Pasadena California fast access to a reliable technical support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's target is to resolve and not simply track network issues.

• Applications Services: Education, Custom Programming, and Integration
  Progent's Applications Experts Team can supply phone-based professional engineering support and training in special business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and MS Excel. For more information on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Mac experts can support the creative elements of Macintosh systems by delivering remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio or video or integrating an audio/video post production facility.

  Remote Network Monitoring Support
  Progent can provide businesses in Pasadena California remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By detecting potential problems before they evolve into downtime, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support a mix of operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.